Summary
Overview
Work History
Education
Skills
Committees
Community Volunteer Activities
Education Training
Professional Awards
References
Accomplishments
Timeline
Generic

ADA DUHAMEL

Milton,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

35
35
years of professional experience

Work History

Executive Assistant

Extendicare (Canada) Inc.
01.2002 - Current
  • Providing support for Trustee appointed to the management of 15 Nursing/Retirement Homes in Ontario Providing support to the Project Director, Regional Managers, Environmental Coordinator and Long Term Care Consultant within strict timelines– including letters of hire, layoff and termination during transition phase of project Organizing appropriate communication linkages between Trustee and Extendicare Canada Inc
  • Including handling critical inquires/complaints and triaging requests to the appropriate manager Acting as a senior management liaison for all staff support, family and resident issues Coordinating presentations and completing reports for the Ministry of Health & Long-Term Care Providing support for Business Coordinators, Administrators and Directors of Care for the Managed Homes – including computer support Coordinating and managing Monthly Report for Trustee within strict timelines Coordinating and managing purchase orders from all managed homes within Trustee timelines Coordinating management meetings on a monthly basis.

Executive Assistant

Extendicare (Canada) Inc.
01.1998 - 01.2002
  • Assisting with opening of Interim Long Term Care Units Ordering Equipment and Supplies within strict timelines Assisting with environmental design of the Interim Long Term Care Units Assisting in Request for Proposal Process for LTC Bed Allocations Acting as a key liaison between Extendicare and external partners in establishing the Interim Long Term Care Unit and 6 new Nursing Homes
  • Acting as a liaison for new facility Administrators and Directors of Care Providing training for new facility Business Coordinators Coordinating management meetings

Executive Secretary

McCall Centre for Continuing Care
01.1995 - 01.1998
  • Guiding all aspects of secretarial management including recruitment, orientation, direction, evaluation and payroll of five part-time office employees Managing private, corporate and family donations to McCall Center Providing support and acting as a back-up resource for bookkeeper - including accounts payable, accounts receivable, petty cash, payroll and deposits Managing all aspects of the business office – including inventory control, administration budget control

Executive Secretary

McCall Centre for Continuing Care
01.1989 - 01.1998
  • Managing equipment purchases and leasing Coordinating data input for yearly facility budget Coordinating facility social and fundraising events Coordinating all facility meetings and conferences Providing support in fire safety and disaster planning – including communication with external stakeholders Coordinating all modes of manual/electronic communication - including phone system, voicemail, email, etc
  • Generating reports for executive meetings as required – often within strict timelines Gathering statistical data and generating quarterly reports for the Executive Director Coordinating volunteer activity Coordinating and implementing Patient Classification Computerized Care Planning System

Executive Assistant

Chartwell Retirement Residences
Mississauga, ON
2007 - 2023
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed and tracked expenses to meet company budget requirements.
  • Obtained signatures for financial documents and internal and external invoices.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Compiled meeting agendas and supportive materials ahead of meetings.

Education

Human Resources Management

Sheridan College
Oakville, ON
2010

Skills

  • Expense Reporting
  • Scheduling
  • Staff Management
  • Customer Service
  • Office Management
  • Business Administration
  • Meeting Planning
  • Travel Administration
  • Project Oversight
  • Technical Support
  • Administrative Support
  • Mail Management
  • Schedule Management
  • Information Confidentiality
  • Spreadsheet Tracking
  • Project Planning
  • Travel Coordination
  • Conference Planning
  • Resourceful
  • Customer Service-Oriented
  • Meticulous Attention to Detail
  • Interpersonal Communication

Committees

  • Strategic Planning Committee
  • Board of Management/Trillium/Extendicare
  • Management Co-Chair, Occupational Health & Safety
  • Social Committee
  • Conference Committee

Community Volunteer Activities

  • Executive member for Board of Directors for the Mississauga Figure Skating Club
  • Volunteers for Skate Canada and Central Ontario Section

Education Training

  • 2018 Toast Master
  • 2017 - Excel Training
  • 2007 Crestcom – Bullet Proof Manager Program
  • 2004/2006 Administrator In Training Program
  • 2000, 2001, 2002 Workplace Safety & Insurance Board Training
  • 1998 Organizational Behaviour, Sheridan College
  • 1997 Human Resources Management II, Sheridan College
  • 1996 Human Resources Management I, Sheridan College
  • 1996 Exceptional Assistant
  • 1995 Behavioral Management, Toronto
  • 1994-1995 Administrative Assistant Program, Toronto
  • 1992 Executive Secretary Program, Toronto
  • 1991 Leadership Development Program, Toronto
  • 1990, 1991 Executive Secretary Prioritizing, Toronto
  • 1978 OSSD Diploma

Professional Awards

  • Extendicare (Canada) Inc. “ Significant Contribution Award” 2002
  • Extendicare (Canada) Inc. “Significant Contribution Award” 1999
  • Extendicare (Canada) Inc. “Above & Beyond Award” 1996

References

Available Upon Request

Accomplishments

  • Circle of Excellence Award - Corporate Support - 2010

Timeline

Executive Assistant

Extendicare (Canada) Inc.
01.2002 - Current

Executive Assistant

Extendicare (Canada) Inc.
01.1998 - 01.2002

Executive Secretary

McCall Centre for Continuing Care
01.1995 - 01.1998

Executive Secretary

McCall Centre for Continuing Care
01.1989 - 01.1998

Executive Assistant

Chartwell Retirement Residences
2007 - 2023

Human Resources Management

Sheridan College

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