DIVYA RAJAGOPAL
Toronto
Summary
Analytical, results-driven recent graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth. Exceptional communication skills and strong ability to lead teams through demanding situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Order Taker (Part Time)
ANJAPPAR RESTAURANT
01.2022 - Current
- Provided valuable feedback for continuous improvement initiatives aimed at enhancing overall ordering experience for customers.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Resolved order discrepancies by conducting thorough investigations and implementing appropriate corrective actions.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Contributed to positive work environment through effective teamwork and collaboration with colleagues.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Assistant Project Coordinator
SD PAVER BLOCKS & TILES MANUFACTURERS
11.2019 - 12.2021
- Expanded market share with strategic territory planning and targeted prospecting.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Assisted in creation of detailed project proposals, ensuring alignment with company goals before initiating execution.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Oversaw workflow and conducted month-end reconciliation of jobs.
- Increased stakeholder satisfaction levels through consistent updates on project status throughout each stage.
- Monitored project progress, identified risks, and took corrective action as needed.
- Strengthened cross-functional collaboration through efficient coordination of multiple departments within organization during project implementation phases.
- Facilitated smooth project execution by coordinating meetings, agendas, and action items for follow-up.
- Responded to requests for information on materials to inquiring parties.
- Analyzed project performance data to identify areas of improvement.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Contributed to improved resource allocation decisions by regularly updating Project Managers on team bandwidth constraints and accomplishments.
Production Supervisor
ISHTAA SCALES INC
01.2014 - 05.2019
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Evaluated existing production processes and identified areas for improvement.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Assisted in implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
Education
Certified SCRUM MASTER -
Certified Scrum Master
Scrum Alliance04.2023
Graduate Certificate - Project Management
Algoma University
Brampton, ON04.2023
M.E - Power Electronics and Drives
Saranathan College of Engineering
Tiruchirappali, IN04.2013
B.E - Electrical and Electronics
National Engineering College
Kovilpatti, IN04.2009
Skills
- Documentation And Reporting
- MS Office and Asana software
- Data entry
- Materials Inspection
- Attention to Detail
- Problem-Solving
- Gantt Charts
- Financial Analysis
- Schedule Management
- Procurement
- Scope Management
- Project Scheduling
- Project Lifecycle
- Product Inspection
- Resource Allocation
- Risk Analysis
- Execution Budget Control
- Agile Methodologies
- WBS
- Inventory Oversight
- Software Development
- Stakeholder relationship management
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Order Taker (Part Time)
ANJAPPAR RESTAURANT
01.2022 - Current
Assistant Project Coordinator
SD PAVER BLOCKS & TILES MANUFACTURERS
11.2019 - 12.2021
Production Supervisor
ISHTAA SCALES INC
01.2014 - 05.2019
Certified SCRUM MASTER -
Certified Scrum Master
Graduate Certificate - Project Management
Algoma University
M.E - Power Electronics and Drives
Saranathan College of Engineering
B.E - Electrical and Electronics
National Engineering College
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