Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certifications And Courses
Certification
Timeline
Generic

Antonina Zarnoch

Edmonton,Canada

Summary

Dynamic leader with a proven track record at Original Joe’s, enhancing service quality and team performance. Expert in interpersonal communication and process development, I've successfully empowered teams and improved operational efficiency. Leveraging leadership and participatory outreach programs, I've consistently delivered exceptional client experiences and fostered a positive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Original Joes
Edmonton, Alberta
03.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team-building activities that encouraged collaboration among the team.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences directly, as well as through hands-on leadership of associates and managers.

Bar Manager

Original Joe’s Ellerslie
05.2018 - 03.2023
  • Assisted with hiring, onboarding, and training new team members on the proper specification of products, protocols, and best practices specific to Original Joe’s brand.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ensured compliance with local health codes regarding food storage temperatures, alcohol serving guidelines, and COVID-19 protocols.
  • Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, cash handling procedures, and payroll.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.

Social Worker

Royal Alexandra Hospital - Medicine Unit & Transitions Unit
Edmonton, Alberta
01.2020 - 04.2020
  • Managed a caseload and created individualistic discharge plans based on the clients' unique needs.
  • Evaluated and addressed diverse client concerns, and assisted with community connections to resources.
  • Lead and mediated family and healthcare meetings.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Assisted clients in accessing community resources, such as housing, food accessibility, and transportation options.
  • Performed psychosocial assessments and documented casework.
  • Worked collaboratively with other professionals, such as occupational therapists, psychologists, and nurses, to coordinate care for clients.

Youth Housing Support Worker

John Howard Society - Youth Housing First
Edmonton, AB
01.2019 - 04.2019
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Excelled in concise and clear communication skills through experience using ETO to maintain information.
  • Experience using assessment tools to better understand individual needs, which assisted with maintaining housing stability.
  • Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
  • Advocated for clients' rights and interests within the community and various institutions.
  • Utilized the Critical Time Intervention case management model to best assist clients and prevent recurring homelessness.
  • Helped clients develop coping mechanisms, technical abilities and job skills.

Associate

The Artworks
Edmonton, AB
01.2010 - 08.2014
  • Conducted inventory checks to ensure the accuracy of shelf stock, and was responsible for weekly flower supplies ordering.
  • Maintained presentation of product displays in appealing and organized arrangements to promote items.
  • Excelled in learning the skills of multiple employee positions, which resulted in a promotion to a position with additional responsibilities.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted with executing large flower orders for event planning, such as Art on the Block (Art Gallery of Alberta).
  • Built relationships with customers by providing friendly customer service.

Education

Bachelor of Social Work -

MacEwan University
Edmonton, AB
04.2020

Skills

  • Leadership and team building
  • Interpersonal skills
  • Verbal and written communication
  • Participatory outreach programs
  • Process development
  • Service quality improvement

Volunteer Experience

  • Youth Support, The Mennonite Centre for Newcomers, Edmonton, AB, 12/01/17, 06/30/18, Volunteered as a tutor within SKY Club (Support for Kids and Youth) working with up to 5 children at a time, Worked one-on-one and in groups to help support and assist children with literacy, numeracy activities and homework, Assessed individual academic levels and devised best suited for each unique child, Helped supervise the children, alongside organizing activities encouraging participation, Worked with other volunteers to create an educational and safe environment while encouraging social interaction and activity
  • General Volunteer, iHuman, Edmonton, AB, 03/01/18, 04/30/20, Volunteer experience within the Woven Journey Program – an educational support program that encourages self-care, baby development and parenting skills for young mothers at risk, Worked as a group in order to ensure a positive experience for mothers and their children, Prepared meals for the mothers, while watching over the children and creating a safe environment where participating mothers could feel comfortable, Worked to organize activities for children including educational activities as well as different art/crafts, Supervised numerous children ranging from newborns to children 10 years of age
  • General Volunteer, iHuman, Edmonton, AB, 03/01/23, Present

Certifications And Courses

  • First Aid - Food Safety
  • Lead and Inspire - Occupational Health & Safety
  • Empowered to Serve

Certification

  • First Aid & CPR/AED Level C. Expires on 10/30/2027
  • Lead and Inspire Leadership Course - 2023
  • Mastering your Workflow course - 2024
  • R U Leading - Management & Performance - 2025

Timeline

General Manager

Original Joes
03.2023 - Current

Social Worker

Royal Alexandra Hospital - Medicine Unit & Transitions Unit
01.2020 - 04.2020

Youth Housing Support Worker

John Howard Society - Youth Housing First
01.2019 - 04.2019

Bar Manager

Original Joe’s Ellerslie
05.2018 - 03.2023

Associate

The Artworks
01.2010 - 08.2014

Bachelor of Social Work -

MacEwan University

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Antonina Zarnoch