Summary
Overview
Work History
Education
Skills
Timeline
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Lila Mares

San Bernardino,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Client Service Representative

Chino Hills Animal Hospital
09.2024 - Current
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accuracy in data entry, patient records, and financial transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high-volume front desk, handling client check-ins, scheduling, billing, and multi-line phones.
  • Processed payments accurately, including cash, card, and insurance transactions.
  • Delivered prompt service to prioritize customer needs.

Front Desk Coordinator

Chaparral Pet Hospital
05.2021 - 08.2024
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

Shift Leader

Taco Bell
06.2015 - 09.2020
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

High School Diploma -

Chaffey High School
Ontario, CA
05-2012

Skills

  • Order processing
  • Customer support
  • Follow-up skills
  • Prescription order management
  • Call triage
  • System documentation
  • Client profile building

Timeline

Client Service Representative

Chino Hills Animal Hospital
09.2024 - Current

Front Desk Coordinator

Chaparral Pet Hospital
05.2021 - 08.2024

Shift Leader

Taco Bell
06.2015 - 09.2020

High School Diploma -

Chaffey High School

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Lila Mares