ANSHYA LIMAL

Data/Report maintenance and analysis.

Act as a point of contact for the Head office.

Give inputs for the field and Back end operations and help in the implementation of the same.

Planning and coordinating hospital transfers and laboratory tests and services.

Processing forms for insurance claims.

Rewarded best performance award twice.

• Developed customer service policies and procedures to meet and exceed industry service standards.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Created and maintained detailed database to develop promotional sales.
• Maintained up-to-date knowledge of product and service changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Trained staff on operating procedures and company services.

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

Learn to identify customer needs or desires in order to recommend the appropriate product or service.

Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

Learn about the products inside and out to be able to answer any questions from customers.

• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.