Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ackera Williams

Brampton

Summary

Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Footlocker Warehouse. Excelled in enhancing order accuracy and efficiency through expert use of barcode scanners and inventory management. Demonstrated exceptional teamwork and communication skills, significantly improving productivity and safety standards. Proven track record in achieving demanding productivity goals and fostering positive customer interactions.

Overview

6
6
years of professional experience

Work History

Picker

Footlocker Warehouse
07.2024 - 11.2024
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Sorted and organized items in designated areas for easy access.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
  • Kept accurate records of picked items to assist in inventory control and tracking.
  • Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.

Sales Associate

H&M Clothing
02.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Guest Service Representative

Chateau Nova Hotel
07.2021 - 12.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Shipping and Receiving Clerk

CEVA Logistics Inc.
03.2019 - 05.2020
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.

Education

Bachelor Of Commerce - Marketing

Humber College
Toronto, None
09.2018

Skills

  • Order picking
  • Barcode scanners
  • Order preparation
  • Warehouse safety
  • Packing accuracy
  • Warehouse operations
  • Safety protocols
  • Pallet jack operation
  • Heavy lifting
  • Data entry
  • Cycle counts
  • Shipment procedures
  • Palletizing
  • Scanner operation
  • Warehouse organization
  • Quality control
  • Stock rotation
  • Quality assurance
  • Quality controls
  • Production optimization
  • Quality inspections

Languages

English
Native or Bilingual

Timeline

Picker

Footlocker Warehouse
07.2024 - 11.2024

Sales Associate

H&M Clothing
02.2023 - 08.2023

Guest Service Representative

Chateau Nova Hotel
07.2021 - 12.2022

Shipping and Receiving Clerk

CEVA Logistics Inc.
03.2019 - 05.2020

Bachelor Of Commerce - Marketing

Humber College

Similar Profiles

CREATE PROFILE
Ackera Williams