Achyuth Kumar Maddi
Toronto,ON
Summary
Self-starting Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Dominos Pizza
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services .
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved 80% customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Reduced labor costs by implementing an employee scheduling software, saving the company approximately $50,000 annually..
Lead Service Advisor
Hara Automotive Pvt. Ltd.
09.2021 - 04.2023
- Streamlined service processes for 80% efficiency by maintaining positive Customer Service Index (NCSI) rating as set by dealership service manager.
- Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
- Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements with increase in 20% yearly sales.
- Assisted in recruitment efforts by conducting interviews, evaluating candidates, and providing recommendations to management for hiring decisions.
General Manager
Dominos Pizza
02.2018 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Systematized inventory control, reducing food spoilage by 20% while increasing stock rotation efficiency.
Customer Support Specialist
HGS
04.2016 - 01.2018
- Managed more than 100 inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Education
Post-Degree Certificate - Automation And Robotics Technician
Centennial College of Applied Arts And Technology
Scarborough, ON10.2015
Post-Degree Certificate - Supply Chain Management
St. Lawrence College
Kingston, ON10.2015
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad, IN05.2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Customer Relationship Management
- MS Office
- Workflow Optimization
- Customer Retention
- Forecasting and Scheduling
- Negotiation
- P&L Management
Accomplishments
- Earned "5 star" continuously for 3 years in Dominos OER (Operational Evaluation Report) conducts.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Manager
Dominos Pizza
05.2023 - Current
Lead Service Advisor
Hara Automotive Pvt. Ltd.
09.2021 - 04.2023
General Manager
Dominos Pizza
02.2018 - 08.2021
Customer Support Specialist
HGS
04.2016 - 01.2018
Post-Degree Certificate - Automation And Robotics Technician
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Supply Chain Management
St. Lawrence College
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Similar Profiles
Christian DiazChristian Diaz
Driver at Dominos PizzaDriver at Dominos Pizza
Nicholas RadcliffeNicholas Radcliffe
Fast Food Delivery Expert/In Store at Dominos PizzaFast Food Delivery Expert/In Store at Dominos Pizza
Samuel AbbasSamuel Abbas
General Manager at Dominos PizzaGeneral Manager at Dominos Pizza