Lum Vera Achirimbi
Barrie,ON
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
Human Resource Assistant
Homepro Cameroon LTD
10.2023 - 02.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Customer Service Representative
Bel Luxury Empire
11.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Akena City Hotel
07.2015 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Master of Arts - Human Resource Management
Institut Universitaire Du Golf De Guinnee
Douala Cameroon07.2018
Bachelor of Arts - Law (LLB)
University of Buea
Buea,Cameroon12.2013
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Team Player
- Conflict Management
- Benefits Administration
- Employee Relations
- Computer Literacy
- New Hire Orientation
- Recruitment
- Payroll Administration
Languages
English
Full Professional
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Human Resource Assistant
Homepro Cameroon LTD
10.2023 - 02.2024
Customer Service Representative
Bel Luxury Empire
11.2020 - 07.2022
Receptionist
Akena City Hotel
07.2015 - 10.2016
Master of Arts - Human Resource Management
Institut Universitaire Du Golf De Guinnee
Bachelor of Arts - Law (LLB)
University of Buea
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