ACHAL KAPUR
Ottawa,ON
Summary
Skilled Food Service Supervisor with extensive experience in long-term care environments. Adept at supervising meal preparation, ensuring adherence to dietary guidelines, and maintaining food safety. Skilled in team management, stock oversight, and expense control. Committed to delivering top-notch service, improving resident contentment, and promoting the nutritional health of those in care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Westmont Hospitality
Ottawa, Canada
10.2023 - Current
- Curated four signature cocktails for the official website of the hotel.
- Launched three winter series cocktails for Christmas.
- Managed a dynamic team of 15 employees while arranging catering events on a daily basis for 260 guests.
- Acquired guest comments and resolved complaints to improve guest satisfaction.
- Created graphics and drove marketing campaigns for the restaurant.
- Trained employees in food preparation, service, personal hygiene, workplace sanitation, and safety procedures.
- Recommended measures for improving work procedures, worker performance, service quality, and enhancing job safety.
- Assisted the food and beverage manager and executive chef in ordering, inventorying, and maintaining supplies.
Food Service Supervisor
Extendicare
Ottawa, ON
11.2022 - 11.2024
- Coordinated with RD to complete diet orders to meet residents' dietary requirements.
- Ordered food supplies, cutlery, beverages, event supplies, and more for 250 residents.
- Handled food complaints by implementing new procedures, and ensuring they are in practice.
- Scheduled and replaced a team of 28 employees working in different areas of the department.
- Conducted monthly audits to ensure compliance of work procedures with ministry guidelines.
- Performed MDS for residents at moderate nutrition risk on a weekly basis.
- Assessed admissions to determine their dietary requirements, and updated synergy to maintain records.
- Trained management students on the duties and responsibilities of a Food Service Supervisor.
Sous Chef
Taj Indian Cuisine
Ottawa, Canada
01.2022 - 02.2023
- Hired and coached employees.
- I introduced them to workplace general practices and trained them on work procedures.
- Demonstrated cooking techniques and equipment-handling procedures to staff.
- Managed evening service valuing close to $15,000 in revenue during special occasions.
- Organized and managed catering events while delivering quality food and service.
- Forecasted inventory requirements to meet the demand for the peak season.
- Monitored and controlled food and labor costs to support profitability.
- Vigilantly stock levels to ensure adequate supplies are on hand at all times.
Supervisory Trainee
Intercontinental Hotel Group (I.H.G)
Agra, India
07.2019 - 01.2021
- Demonstrated strong leadership skills while managing a team of 20 employees, setting goals and objectives, providing guest feedback to the department manager, and conducting performance reviews.
- During my training at Holiday Inn, I went through structured training in food and beverage service and production.
- Created SPS (Standard Procedure Sheets) for staff to maintain service standards, in order to provide guests with consistent service.
- Managed the dessert bar team for Christmas and New Year's celebrations, and designed a gingerbread house for Christmas celebrations.
- Provided refresher training to staff on conduct in the kitchen, with new standards of conduct in the kitchen imposed due to Covid.
- Designed buffet and seating layouts for three banquet halls named Sapphire, Ruby, and Opal, ranging from 350 to 80 guest holding capacity.
Education
Ontario College Graduate Certificate - Marketing Management
Algonquin College
Ottawa10.2023
Ontario College Graduate Certificate - Food and Nutrition Management
Algonquin College
Ottawa10.2022
B.Sc - Hospitality and Hotel Administration
Institute of Hotel Management
01.2021
Skills
- Problem Resolution
- Customer Service
- Service Quality
- Sales and Marketing
- Operational Efficiency
- Bartending
- Ordering and Control
Certification
- Smart Serve
- Canadian Society of Nutrition Managers
- Food handler's certificate
Extracurricular Activities
Experimenting with cocktails. Psychology, health and fitness, and entrepreneurship books occupy my interest. Entertaining and hosting people with music and wine is something I really enjoy.
Timeline
Restaurant Supervisor
Westmont Hospitality
10.2023 - Current
Food Service Supervisor
Extendicare
11.2022 - 11.2024
Sous Chef
Taj Indian Cuisine
01.2022 - 02.2023
Supervisory Trainee
Intercontinental Hotel Group (I.H.G)
07.2019 - 01.2021
Ontario College Graduate Certificate - Marketing Management
Algonquin College
Ontario College Graduate Certificate - Food and Nutrition Management
Algonquin College
B.Sc - Hospitality and Hotel Administration
Institute of Hotel Management
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