Acha Agnes
Hamilton,ON
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Education
Bachelor of Science - Economics
University of Buea, Cameroon
Buea , South west 10.2015 - 12.2018
Work History
Customer Service Representative
Nonga Jacques
Hamilton, Ontario
02.2023 - 01.2024
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using company software systems.
- Collaborated with team members to improve service delivery standards.
- Maintained a clean and organized workspace to enhance customer experience.
- Educated customers about products and promotions during interactions.
- Handled returns and exchanges according to company policies.
- Provided feedback to management on customer preferences and trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Skills
- Customer relationship management
- Transaction processing
- Product knowledge
- Service delivery improvement
- Customer feedback analysis
- Effective communication
- Attention to detail
- Client relations
Timeline
Customer Service Representative
Nonga Jacques
02.2023 - 01.2024
Bachelor of Science - Economics
University of Buea, Cameroon
10.2015 - 12.2018