Eliana Leiva
Carlisle
Summary
Motivated and detail-oriented professional with a strong foundation in administrative support and project coordination. Experience in academic projects and volunteer roles has honed organizational, communication, and problem-solving skills. Excels in managing multiple tasks and adapting quickly to new challenges. Eager to apply proficiency in technology and team collaboration to a Program Assistant role. Committed to learning and contributing to the efficient operation of programs. Dedicated to making a positive impact.
Overview
19
19
years of professional experience
Work History
Seamstress
Self-Employed
01.2006 - Current
- Perform alterations
- Create products upon client requests, accessories, bags, scarves, and jewelry
- Meet with clients to create designs, measurements, fittings, cost/budget, deadlines, and materials
- Work within client’s needs and tight deadlines
- Manage accounting and budgets regarding expenses and sales
Account Manager
Credit Risk Management Canada (CRM)
01.2015 - 01.2017
- Locate and contact customer
- Administrative duties including data processing and experience with webinar/virtual meeting technology & DocuSign
- Build rapport with customer, maintain relationship in order to establish trust to negotiate payment plans and deadlines
- Use databases to monitor and updates customer status
- Essential to not release sensitive confidential information
- Privacy was utmost concern
Alterations Dressmaker
David’s Bridal
02.2011 - 01.2015
- Assist and support alterations manager with day-to-day and longterm goals
- Supervise Alterations department in absence of Manager
- Perform administrative duties including scheduling appointments, client liaison, and inventory supply orders
- Responsible for customer service and product knowledge
- Build a relationship with clients to ensure all their needs are satisfied
- Maintain productivity guidelines and revenue goals
- Deal with customer complaints in a timely manner with patience and understanding
- Quality control of completed dresses
- Ensure they are properly done according to specifications
Education
Canadian Securities Course (CSC) -
CANADIAN SECURITIES INSTITUTE
02.2025
Material Art & Design -
ONTARIO COLLEGE OF ARTS & DESIGN (OCAD University)
Toronto, Ontario01.2008
Fashion Design -
GEORGE BROWN THE CITY COLLEGE
Toronto, Ontario01.2004
Skills
- Efficiently Organized
- Detail-Oriented
- Proficient in MS Office Suite
- Experienced with Online Meeting Platforms
- Advanced English and Spanish Verbal Skills
- Advanced Writing Skills in English and Spanish
- Effective Relationship Management
- Effective Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Credit Risk Management Canada (CRM)
01.2015 - 01.2017
Alterations Dressmaker
David’s Bridal
02.2011 - 01.2015
Seamstress
Self-Employed
01.2006 - Current
Material Art & Design -
ONTARIO COLLEGE OF ARTS & DESIGN (OCAD University)
Fashion Design -
GEORGE BROWN THE CITY COLLEGE
Canadian Securities Course (CSC) -
CANADIAN SECURITIES INSTITUTE
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