Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Acacia Jeremy-Jones

Acacia Jeremy-Jones

Summary

Enthusiastic and reliable, always seeking to learn while providing excellent customer service and maintaining an uplifting/ positive energy. Skilled in anticipating customer needs, addressing complaints and resolving issues in kind manner. Maintains focus and positive attitude in stressful situations.

Overview

3
3
years of professional experience

Work History

Waitress

Thai Sun
09.2022 - Current
  • Arranged dining table set-up to prepare for diversity of event types, following service standards.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Understood menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers as well as online and walk-in business.
  • Always maintained a positive energy with all coworkers and customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Memorized customer preferences in order to build strong customer relations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.


Cashier

Loblaws Zehrs
12.2020 - 09.2022
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Assistant Barista/ Starbucks Franchise

Loblaws Zehrs
12.2020 - 09.2022
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Grand River Collegiate Institute
Kitchener, ON
06.2022

Skills

  • Adaptable and Flexible
  • Relationship Management
  • Cash Handling
  • Dietary Restrictions
  • Menu Memorization
  • Hospitality and Accommodation
  • Team Collaboration
  • Warm and Friendly
  • Conflict and Complaint Resolution

Accomplishments

    Achieved a reward due to customers filling out surveys for fulfilling work excellence.

Timeline

Waitress

Thai Sun
09.2022 - Current

Cashier

Loblaws Zehrs
12.2020 - 09.2022

Assistant Barista/ Starbucks Franchise

Loblaws Zehrs
12.2020 - 09.2022

High School Diploma -

Grand River Collegiate Institute

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Acacia Jeremy-Jones