Acacia Jeremy-Jones
Summary
Enthusiastic and reliable, always seeking to learn while providing excellent customer service and maintaining an uplifting/ positive energy. Skilled in anticipating customer needs, addressing complaints and resolving issues in kind manner. Maintains focus and positive attitude in stressful situations.
Overview
3
3
years of professional experience
Work History
Waitress
Thai Sun
75 King St S Unit 61-62, Waterloo, ON N2V 1P2
09.2022 - Current
- Arranged dining table set-up to prepare for diversity of event types, following service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Understood menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers as well as online and walk-in business.
- Always maintained a positive energy with all coworkers and customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Memorized customer preferences in order to build strong customer relations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Loblaws Zehrs
1005 Ottawa St N, Kitchener, ON N2A 1H1
12.2020 - 09.2022
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
Assistant Barista/ Starbucks Franchise
Loblaws Zehrs
1005 Ottawa St N, Kitchener, ON N2A 1H1
12.2020 - 09.2022
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON06.2022
Skills
- Adaptable and Flexible
- Relationship Management
- Cash Handling
- Dietary Restrictions
- Menu Memorization
- Hospitality and Accommodation
- Team Collaboration
- Warm and Friendly
- Conflict and Complaint Resolution
Accomplishments
Achieved a reward due to customers filling out surveys for fulfilling work excellence.
Timeline
Waitress
Thai Sun
09.2022 - Current
Cashier
Loblaws Zehrs
12.2020 - 09.2022
Assistant Barista/ Starbucks Franchise
Loblaws Zehrs
12.2020 - 09.2022
High School Diploma -
Grand River Collegiate Institute