Acacia Jeremy-Jones
Summary
Enthusiastic and reliable, always seeking to learn while providing excellent customer service and maintaining an uplifting/ positive energy. Skilled in anticipating customer needs, addressing complaints and resolving issues in kind manner. Maintains focus and positive attitude in stressful situations.
Overview
3
3
years of professional experience
Work History
Waitress
Thai Sun
09.2022 - Current
- Arranged dining table set-up to prepare for diversity of event types, following service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Understood menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers as well as online and walk-in business.
- Always maintained a positive energy with all coworkers and customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Memorized customer preferences in order to build strong customer relations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Loblaws Zehrs
12.2020 - 09.2022
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
Assistant Barista/ Starbucks Franchise
Loblaws Zehrs
12.2020 - 09.2022
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON06.2022
Skills
- Adaptable and Flexible
- Relationship Management
- Cash Handling
- Dietary Restrictions
- Menu Memorization
- Hospitality and Accommodation
- Team Collaboration
- Warm and Friendly
- Conflict and Complaint Resolution
Accomplishments
Achieved a reward due to customers filling out surveys for fulfilling work excellence.
Timeline
Waitress
Thai Sun
09.2022 - Current
Cashier
Loblaws Zehrs
12.2020 - 09.2022
Assistant Barista/ Starbucks Franchise
Loblaws Zehrs
12.2020 - 09.2022
High School Diploma -
Grand River Collegiate Institute