Charlie Ross
Ottawa,ON
Summary
I am a young and energetic individual with +12 years of experience in the customer service industry. I am very adaptable, and I take pride in my organizational abilities. I have excellent communication skills, multi-tasking abilities and much problem-solving expertise. I am thrilled to be exploring the opportunity to grow and learn in a new environment.
Overview
12
12
years of professional experience
Work History
Bartender & Server
Red Dot Cafe
11.2023 - Current
- Responsible for preparing alcoholic beverages for bar and restaurant patrons
- Work diligently to assist coworkers when necessary
- Strive to provide excellent customer service that resulted in returning customers
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender
Next Casual Dining
10.2021 - 04.2023
- Serving high volumes of guests with exceptional service during special events, weddings and dining room service
- Delivered quality service by providing a warm and welcoming environment
- Handling money, balancing tills, processing credit card payment batches, and preparing bank deposits
- Responsible for accurately and promptly preparing a range of complex cocktails
- Organizing bar inventory and storage procedures to keep stock within optimal levels.
Bartender & Server
Red Dot Cafe
03.2018 - 10.2021
- Was responsible for preparing alcoholic beverages for bar and restaurant patrons
- Worked diligently to assist coworkers when necessary
- Provided excellent customer service that resulted in returning customers
- Conducted regular inventory counts to keep the bar and drink supplies stocked
Sales & Administrative Assistant
Monster Halloween
08.2012 - 11.2017
- Oversaw daily office operations for a staff of 30 + employees
- Handled online order centre (Inventory, order fulfillment, shipping)
- Handled all email and telephone inquiries from clients, vendors and the public
- Assisted with in-store as well as external marketing and promotion
- Restocked supplies and submitted purchase orders to maintain all stock
- Managed phone and email correspondence and handled incoming and outgoing mail.
Bank Teller
Bank of Nova Scotia
10.2015 - 06.2016
- Received payments for bills, mortgages, and lines of credit
- Verified customer's identities, admitted them to their safety deposit boxes and opened and closed vaults
- Developed and maintained good working relationships with customers, clients and co-workers.
Lead Bartender
Next Casual Dining
06.2015 - 03.2016
- Serving high volumes of guests with exceptional service during special events, weddings and dining room service
- Delivered quality service by providing a warm and welcoming environment
- Handling money, balancing tills, processing credit card payment batches, and preparing bank deposits
- Responsible for accurately and promptly preparing a range of complex cocktails
- Organizing bar inventory and storage procedures to keep stock within optimal levels.
Education
GENERAL ARTS AND SCIENCES -
Algonquin College
Ottawa, ON01.2018
Pre-health Sciences -
Algonquin College
Ottawa, ON01.2016
Skills
- MS Word
- MS Excel
- MS Power Point
- AccUPOS
- Maitre'D
- Squirrel
- Square
- Zoho Inventory
- Bar restocking
- Mixology
- Point of sale systems
- Changing beer kegs
- Liquor restocking
- Preparing garnishes
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Bartender & Server
Red Dot Cafe
11.2023 - Current
Lead Bartender
Next Casual Dining
10.2021 - 04.2023
Bartender & Server
Red Dot Cafe
03.2018 - 10.2021
Bank Teller
Bank of Nova Scotia
10.2015 - 06.2016
Lead Bartender
Next Casual Dining
06.2015 - 03.2016
Sales & Administrative Assistant
Monster Halloween
08.2012 - 11.2017
GENERAL ARTS AND SCIENCES -
Algonquin College
Pre-health Sciences -
Algonquin College
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