Jessica .I. Mathias
Windsor,ON
Summary
Experienced customer service professional and sales associate with a strong commitment to driving company success through exceptional customer satisfaction. Skilled in active listening and multitasking to ensure efficient service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Remote)
Crown Logistics Global Hub Inc
Toronto, Ontario
11.2022 - 07.2024
- Placed regular follow-up calls to customers upon settling their issues.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
- Accurately recorded and preserved customer interactions, transactions, and feedback for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support
KPC
Lagos, Nigeria
02.2017 - 01.2023
- Responded to customer inquiries and resolved issues promptly.
- Provided excellent customer service by effectively communicating and resolving issues.
- Recognized opportunities to optimize existing procedures in support services.
Sales Associate
Dame Plus Fashion
Lagos, Nigeria
06.2014 - 11.2016
- Built relationships with customers to encourage repeat business.
- Planned company functions like bi-yearly Dameplus Fashion Fair and corporate celebrations.
- Established a unique market presence for the larger-sized arm of the store to drive sales.
- Processed transactions using a point-of-sale system.
- Worked with fellow sales team members to achieve group targets.
Education
Ongoing - Business Management/Marketing
St Clair College
04-2026
License Certificate - Content Marketing
HubSpot Academy
03-2024
High School Diploma -
Girls Model Secondary School
Edo State, Nigeria07-2000
Certificate - Administrative Assistant/Customer Support
Udemy
Certificate - Efficiency Management In The Workplace
Alison
Skills
- Complaint resolution
- Inventory Tracking
- Exceptional customer service
- Microsoft Office expertise
- POS System Operation
- Problem-solving abilities
- Courteous demeanor
- Customer Needs Assessment
- Fitting room maintenance
- Verbal/written communication
- Excellent communication skills
- Teamwork and Collaboration
Availability
- 3 times a week and on weekends
Timeline
Customer Service Representative (Remote)
Crown Logistics Global Hub Inc
11.2022 - 07.2024
Customer Support
KPC
02.2017 - 01.2023
Sales Associate
Dame Plus Fashion
06.2014 - 11.2016
Ongoing - Business Management/Marketing
St Clair College
License Certificate - Content Marketing
HubSpot Academy
High School Diploma -
Girls Model Secondary School
Certificate - Administrative Assistant/Customer Support
Udemy
Certificate - Efficiency Management In The Workplace
Alison
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