Tom O'Brien

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Hired and trained a 4 person direct sales force to cover the So. California market.
• Implemented sales to 2 major bakery distributors in the market that deal with donut shops with our breakfast croissants. Also put those items into Ralphs Markets.
• Business increases over the 5 years here was 31 percent average a year.

This was my own Food Brokerage.

Represented Canned, frozen and dry manufacturers.

I was contacted from one of the previous companies I worked for to take on one of their minor companies as their broker.

Sales were good until I sold out all the product two of the companies had and would be out of product until new pack.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Broker for frozen and canned vegetables, Flav-R-Pac label. Also full line fruit for food service and Industrial accounts.

I was hired to start the Food Service Division Nationally..

I was hired to train Brokers in Food Service and teach them about tuna.

It became very successful, I hit our 5 year plan to sell one million cases the first year.

Sales to buying groups, chains, distributors

• Introduced cross-selling techniques among the sales team members, increasing overall profitability for the company.
• Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both cost savings and delivery schedules.
• Utilized data-driven approaches when setting goals – basing targets on historical trends for more accurate forecasting and better resource allocation.
• Cultivated an environment of collaboration among team members – encouraging open dialogue about challenges faced along with brainstorming solutions collectively.
• Broker Management, over 17 Western States
• Contacted Regional multi-Unit headquarters.
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• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Established sales increases each month and added additional lines to the company.
• Sales volume increased over 80 percent each year to become one of the top brokers in the Los Angeles market.
• Along with managing the department I also had sales accounts to call on.