SUKHVINDER GOSWAMI
Lake Country,BC
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Cashier
Seven Eleven
Lake Country, BC
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Grocery Clerk
Real Canadian Superstore (Lowblaw)
Kelowna, BC
07.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Customer Service Cashier
Punjab Chicken & Snacks Bar
Cheeka, Haryana
09.2021 - 04.2024
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
- Assisted customers with product selection, inquiries, and order customization requests
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Replenished stock on shelves ensuring availability of items for customers.
Customer Service Representative
Teleperformance
Mohali, Punjab
09.2019 - 10.2020
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Tracked all incoming calls and emails from customers using appropriate software applications
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Determined charges for services requested and arranged for billing.
Education
Bachelor of Arts (B.A.): Arts and Education -
Kalinga University
Chhattisgarh05.2017
Timeline
Cashier
Seven Eleven
09.2024 - Current
Grocery Clerk
Real Canadian Superstore (Lowblaw)
07.2024 - Current
Customer Service Cashier
Punjab Chicken & Snacks Bar
09.2021 - 04.2024
Customer Service Representative
Teleperformance
09.2019 - 10.2020
Bachelor of Arts (B.A.): Arts and Education -
Kalinga University