Abyan Nur
Summary
Skilled in customer service and multitasking, I enhanced guest satisfaction and team efficiency at Outback Steakhouse. Demonstrating exceptional problem-solving and collaboration, I contributed to a positive dining experience, ensuring seamless service and maintaining high cleanliness standards. My proactive approach and attention to detail consistently supported both front and back-of-house operations, driving operational excellence.
Overview
2
2
years of professional experience
Work History
Host
Outback Steakhouse
08.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Dishwasher
Holiday Inn
07.2022 - 07.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained cleanliness and hygiene by thoroughly sanitizing tables,chairs,and other dining surfaces,ensuring a safe and welcoming environment for guests.
- Supported servers by promptly clearing tables,resetting place settings,and restocking service areas to maintain a seamless dining experience.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ON06.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Greeting guests
- Warm and Friendly
- Team Player
- Problem-Solving
- Teamwork and Collaboration
- Supply Management
- Customer-Oriented
- Attention to Detail
Languages
English
Native or Bilingual
Somali
Full Professional
Timeline
Host
Outback Steakhouse
08.2023 - 03.2024
Dishwasher
Holiday Inn
07.2022 - 07.2023
High School Diploma -
Stamford Collegiate
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