ABU USUF SHOFI
Scarborough
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
Tim Hortons
02.2024 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
Front Desk Receptionist
Best Western Plus Executive Inn
01.2024 - 10.2024
- Greeted guests warmly in a professional manner and provided them with the accurate information they inquired about
- Answering phone calls and checking for emails regularly, replying to them in an appropriate manner
- Taking reservations, check-in and check-out the guests efficiently and keeping track of transactions
- Keeping record of all staying guests in the hotel and maintaining their privacy from discrepancy
- Organizing the front desk and keeping the desk clean, communicating with other departments to provide exceptional guest stay in the hotel
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted visitors warmly and directed them to correct personnel or office.
Education
Bachelor Of Behavioural Science - Science
Jalalabad Cantonment Public School And College
Sylhet10.2022
Skills
- Team Work and Collaboration
- Willing to Learn
- Ability to multitask and attention to details
- Time management skills
- Positive and friendly attitude
- Driven to work harder to further success
- Responsible and Trustworthy
- Customer service
- Work prioritization
- Time management
- Cash handling
- Inventory control
Languages
English
Full Professional
References
- Frnaco Regal ( Manager, Harbour Sixty) +1 (647) 701-1390
- Hazera Yasmin ( Manager, Tim Hortons) +1 (647) 674-6636
Certification
- Food Handler Certification
- Smart Serve
- Ontario Driving License
Timeline
Team Leader
Tim Hortons
02.2024 - 02.2025
Front Desk Receptionist
Best Western Plus Executive Inn
01.2024 - 10.2024
Bachelor Of Behavioural Science - Science
Jalalabad Cantonment Public School And College
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