Abul Kalam Dewan
Aspiring Pharmacy Assistant | Former Medical Information Officer | Administrative & Customer Service Professional
Vancouver
Summary
Dynamic Medical Information Officer at Beximco Pharmaceuticals with expertise in scientific presentation and pharmacovigilance. Recognized for enhancing collaboration across departments and delivering exceptional customer service. Proven ability to manage complex inquiries and drive effective communication, ensuring seamless product updates that prioritize patient safety and healthcare professional support.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Medical Information Officer
Beximco Pharmaceuticals
01.2020 - 12.2022
- Assisted in the preparation of scientific publications and presentations, promoting company products and research findings to a broader audience.
- Provided high-quality customer service to healthcare professionals seeking assistance or clarification on complex medical topics related to company products.
- Promoted a culture of collaboration within the Medical Information department by fostering open communication channels among team members, leading to more efficient problem-solving and decision-making processes.
- Served as a key liaison between internal stakeholders such as Regulatory Affairs, Drug Safety, Quality Assurance, Marketing and Sales teams to ensure seamless communication regarding product updates or changes that may impact patients or prescribers.
Pharmacy Assistant
Lazz Pharma
Dhaka
08.2017 - 12.2019
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Customer Service Representative
Intercruises Shoreside & Port Services
Vancouver, British Columbia
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Health Administration
Fairleigh Dickinson University
Vancouver, Canada 01.2023 - 12.2024
Master of Science - Biology
National University of Bangladesh
Dhaka,Bangladesh 10.2018 - 12.2020
Bachelor of Science - Biology
National University of Bangladesh
Dhaka, Bangladesh 09.2014 - 09.2018
Skills
Prescription processing
Inventory management
Data entry and record keeping
Knowledge of pharmaceutical terminology
Drug dosage forms and classifications
Labeling and packaging medications
Clinical trial oversight
Adverse event reporting
Problem-solving & Multitasking abilities
Excellent communication & Decision-making
Time management abilities
Adaptability and flexibility
Timeline
Customer Service Representative
Intercruises Shoreside & Port Services
04.2023 - Current
Master of Science - Health Administration
Fairleigh Dickinson University
01.2023 - 12.2024
Medical Information Officer
Beximco Pharmaceuticals
01.2020 - 12.2022
Master of Science - Biology
National University of Bangladesh
10.2018 - 12.2020
Pharmacy Assistant
Lazz Pharma
08.2017 - 12.2019
Bachelor of Science - Biology
National University of Bangladesh
09.2014 - 09.2018
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