Abudu Ibukunoluwa Bola
Montreal,Canada
Summary
Results-driven administrative and sales professional with extensive experience in operations and customer service. Demonstrated success in leading teams, streamlining processes, and enhancing client satisfaction through effective communication and organization skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hospitality Worker
VIENAMIES HOUSE
Montreal, Canada
02.2023 - 11.2024
- Maintained facility cleanliness (sweeping/mopping floors, washing dishes, waste removal) and prepared food/beverages, ensuring compliance with food safety standards.
- Accurately processed customer orders and payments, adhering to correct cash-handling procedures.
- Addressed guest inquiries and resolved complaints promptly, providing friendly service to enhance patron satisfaction and uphold company reputation.
Manager
BKLIVE CHICKEN VENTURE
Ogun State, Nigeria
2014 - 2024
- Oversaw administrative operations (filing, data entry, record-keeping) and introduced processes that improved office efficiency.
- Developed and implemented administrative policies; ensured compliance with company regulations and led staff performance evaluations.
- Delivered exceptional support to clients and staff, handling inquiries and resolving issues to maintain high service standards.
Sales Executive
PRODUCT PETROLEUM OIL AND GAS
Lagos, Nigeria
01.2013 - 12.2013
- Implemented process improvements, reducing sales cycle time by 30% and enhancing sales productivity by 25%.
- Built and maintained strong client relationships, generating a 40% increase in customer referrals and a 25% increase in positive online reviews.
- Negotiated and closed complex deals, raising average deal size by 15% while decreasing sales cycle time by 20%.
Sales Representative
HOPE JELISUF MOTORS NIG. LTD
Ogun State, Nigeria
2006 - 2007
- Consistently exceeded sales targets, achieving 25% average annual growth.
- Acquired new accounts (50% increase in new customers) and expanded existing ones (30% increase in repeat business).
- Conducted product demonstrations and training for customers, contributing to a 40% increase in product sales.
Education
National Diploma - Business Administration
Moshood Abiola Polytechnic
Ogun State, Nigeria01-2006
Senior Secondary School Certificate -
Baptist Girls College
Ogun State, Nigeria01-2002
Skills
- Food safety practices and facility sanitation
- Client relations and customer service
- Team leadership and staff training
- Process improvement and project management
- Budgeting and financial reporting
- Time management and multitasking
- Office administration and policy Implementation
- Interpersonal communication
Certification
- First Aid Certification
- Home Care Assistant - 320 Hours (Including Internship) - Certificate of Vocational Training
- Personal Support Worker - 750 Hours (Including Internship) - Certificate of Vocational Training
Languages
English, Full professional proficiency
Selected Achievements
- Led an administrative team to improve productivity by 30% and reduce staff turnover by 25%.
- Developed a new customer service protocol, achieving a 95% customer satisfaction rate and 25% increase in repeat business.
- Improved sales processes at Product Petroleum, reducing cycle time by 30% and raising productivity by 25%.
- Exceeded sales targets consistently as Sales Representative, driving 25% year-over-year sales growth.
Timeline
Hospitality Worker
VIENAMIES HOUSE
02.2023 - 11.2024
Sales Executive
PRODUCT PETROLEUM OIL AND GAS
01.2013 - 12.2013
Manager
BKLIVE CHICKEN VENTURE
2014 - 2024
Sales Representative
HOPE JELISUF MOTORS NIG. LTD
2006 - 2007
National Diploma - Business Administration
Moshood Abiola Polytechnic
Senior Secondary School Certificate -
Baptist Girls College