Abubaker Ali
Montreal,QC
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated track record of success in assuming additional responsibilities to ensure the achievement of team goals.
Overview
9
9
years of professional experience
Work History
Data Entry Operator
Simard transport
03.2023 - Current
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Supported executive leadership and office staff by managing operational workflow.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Wrote reports and correspondence from dictation and handwritten notes.
Customer Service Representative
FedEx Ground
10.2023 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
After Sales (Resolution Specialist)
IKEA Canada
08.2020 - 01.2023
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
Sales Representative
RBC Insurance Ltd
01.2019 - 07.2020
- Demonstrated product features and benefits for improved customer engagement.
- Offered guidance on product selection to increase sales.
- Harnessed new business opportunities through strategic networking.
- Maximised business potential by providing excellent customer service and ensuring 10 % client retention.
- Introduced initiatives to establish strategies providing long-term residual income.
CUSTOMER SERVICE BUSINESS SPECIALIST
ROGERS COMMUNICATIONS, LIVE CHAT
05.2018 - 12.2018
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Completed customer orders with speed and accuracy.
- Handled high volume calls to address customer inquiries and concerns.
OOREDOO QSC
02.2016 - 01.2017
- Tracked computer system and network performance to identify root causes of issues.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Established and troubleshot network and data communications systems.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Education
GED - Aviation
US Avation Academy
Dallas, Texas07.2016
Diploma of Higher Education - Economics
IBN TAYIMIYA Secondary School
Doha, qatar06.2014
Skills
- Dispute resolution
- Effective Communication
- Client Support
- Proactive Self-Starter
- Resourceful
- Experienced in Microsoft Applications
- Product Knowledge
- Proficient in Positive Messaging
- Fluent in English
- Intermediate French
- Receptive to Feedback
- Efficient Data Management
- Cross-Functional Teamwork
- Data entry
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
FedEx Ground
10.2023 - 03.2024
Data Entry Operator
Simard transport
03.2023 - Current
After Sales (Resolution Specialist)
IKEA Canada
08.2020 - 01.2023
Sales Representative
RBC Insurance Ltd
01.2019 - 07.2020
CUSTOMER SERVICE BUSINESS SPECIALIST
ROGERS COMMUNICATIONS, LIVE CHAT
05.2018 - 12.2018
OOREDOO QSC
02.2016 - 01.2017
GED - Aviation
US Avation Academy
Diploma of Higher Education - Economics
IBN TAYIMIYA Secondary School
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