Abubakar Sadick
Edmonton,AB
Summary
Detail-oriented, safety-focused professional with a strong track record in high pressure, safety critical environments. Skilled in combining technical expertise with clear, concise communication and fast decision-making. Adept at coordinating complex operations, monitoring systems in real-time, and ensuring compliance with strict safety protocols. Known for exceptional multitasking, situational awareness, and rapid problem-solving under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Train Conductor
CN Rail
03.2025 - Current
- Managed the safe and efficient movement of trains, applying strict adherence to Canadian Rail Operating Rules.
- Maintained constant situational awareness, monitoring signals, track conditions, and environmental factors to ensure operational safety.
- Coordinated with dispatchers, engineers, and yard crews via clear and precise radio communications.
- Made rapid, safety-critical decisions under tight time constraints to prevent delays and incidents.
- Conducted pre-departure inspections and safety checks, ensuring compliance with regulatory and company standards.
Systems Engineer
Starport Managed Services
10.2021 - 03.2025
- Monitored and maintained mission-critical IT infrastructure, ensuring system reliability and security for multiple enterprise clients.
- Performed real-time troubleshooting and incident response, minimizing downtime in high-demand operational environments.
- Applied structured problem-solving techniques to resolve complex technical issues under pressure.
- Coordinated with cross-functional teams to execute time sensitive deployments with precision and accuracy.
- Developed custom software solutions for various business needs, resulting in improved productivity.
Technical Support Representative
Rogers Communications
04.2016 - 09.2021
- Provided frontline technical assistance to a high volume of customers, diagnosing and resolving network, device, and service issues.
- Communicated complex technical solutions in clear, concise language to both technical and non-technical users.
- Maintained strong service level adherence, managing multiple tasks simultaneously while meeting performance metrics.
- Documented and escalated issues to higher-tier teams for resolution, ensuring customer satisfaction.
Education
Computer Information Systems
Holland College
Charlottetown07-2020
Computer Science
University of Prince Edward Island
Charlottetown09-2018
Skills
- Clear & Concise Verbal Communication
- Safety & Compliance Enforcement
- Real-Time Problem Solving & Decision Making
- High-Stress Environment Operations
- Multi-Tasking & Prioritization
- Situational Awareness & Risk Assessment
- Team Collaboration & Coordination
- Technical Systems Monitoring & Troubleshooting
- Incident Reporting & Documentation
- Adaptability & Flexibility
Languages
English
Certification
- Canadian Rail Operating Rules (CROR) Certification
- Dangerous Goods (TDG) Certification
- Occupational Health and Safety (OHS) & WHMIS Certification
- Air Brake Certification
- Comptia Security+
- Microsoft Certified: Fundamentals (AZ-900 / MS-900)
- Datto Cybersecurity Certification
- First Aid & CPR Certification
Timeline
Train Conductor
CN Rail
03.2025 - Current
Systems Engineer
Starport Managed Services
10.2021 - 03.2025
Technical Support Representative
Rogers Communications
04.2016 - 09.2021
Computer Information Systems
Holland College
Computer Science
University of Prince Edward Island
Similar Profiles
Adam BegleyAdam Begley
Level 2 Foreman at CN RailLevel 2 Foreman at CN Rail
Dustin EdwardsDustin Edwards
Train Conductor at CN RailTrain Conductor at CN Rail
Ron GerthRon Gerth
Locomotive Engineer at CN RailLocomotive Engineer at CN Rail
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Sunayana KottalaSunayana Kottala
Pharmacy Assistant at Glenridding PharmacyPharmacy Assistant at Glenridding Pharmacy