Abubakar Chaudhary
Scarborough
Summary
Dynamic Sr Credit Counsellor at CIBC with a proven track record in client relationship management and debt negotiation. Achieved significant client retention through tailored financial education and proactive issue resolution. Skilled in conflict resolution and performance monitoring, consistently enhancing customer satisfaction and financial outcomes for clients.
Overview
6
6
years of professional experience
Work History
Sr Credit Counsellor/Senior Account Manager
Cibc
01.2024 - Current
- Cultivated and maintained strong client relationships, achieving an increase in client retention by proactively addressing customer needs and providing tailored solutions.
- • Resolved complex escalated issues, effectively preventing client attrition and contributing to overall customer satisfaction.
- • Negotiated with creditors to assist clients in managing and reducing credit card debt, leading to a reduction in outstanding balances for high-risk accounts.
- • Delivered financial education, including budgeting strategies, to empower clients in managing their finances and improving long-term financial health.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- De-escalated customer interactions by providing alternative solutions to issues.
Credit Counselor / Subject Matter Expert
Cibc
Toronto
09.2022 - 01.2024
- • Developed personalized debt management plans for clients, improving their financial positions and reducing delinquencies.
- • Handled over 100 customer interactions daily via telephoneresolving inquiries related to credit scores, debt repayment, and financial management.
- • Assisted new employees by conducting onboarding training and sharing system knowledge, contributing to the team’s increased productivity.
- Presented training information via role playing, simulations and team exercises.
- Monitored progress of each individual trainee during the onboarding period to ensure they are meeting expectations.
Account Manager
Bell
04.2019 - 08.2022
- Provided training and guidance to new Account Managers.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Provided every customer with comprehensive assistance through merchandise selection and completion of purchases.
- Renewed existing accounts by building relationships with clients.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Education
GED -
Durham College
Oshawa, None06-2012
Skills
- Client relationship management
- Conflict resolution
- Debt negotiation
- Financial education
- Account management
- Customer service
- Problem solving
- Data analysis
- Time management
- Performance monitoring
- Communication skills
- Competitive analysis
- Attention to detail
Timeline
Sr Credit Counsellor/Senior Account Manager
Cibc
01.2024 - Current
Credit Counselor / Subject Matter Expert
Cibc
09.2022 - 01.2024
Account Manager
Bell
04.2019 - 08.2022
GED -
Durham College