Abubakar Alabi
Brampton,ON
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team Leader - Service Delivery
Grocery Gateway (Longos)
05.2020 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Developed and updated tracking spreadsheets using [Program].
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
- Provided reporting for [Timeframe] forecast analysis and ad-hoc reporting in support of decision-making.
- Decreased product defects [Number]% by implementing quality assurance guidelines.
- Developed innovative supply chain strategies and planning models, reducing lead times [Number]%.
- Developed [Number] effective improvement plans in [Year].
Dispatcher
EVK Logistics (amazon Delivery)
11.2018 - 05.2020
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
- Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Responded to over [Number] daily caller requests with information about assistance and timeframes.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Assessed regulatory and operational risks for escalation to management.
- Ordered supplies and allocated resources to personnel based on need.
Education
Department Managers Training
Longos College
Toronto, ON09.2022
Bachelor of Science - Economics
University of Ado-ekiti Nigeria
Nigeria10.2001
Skills
- Operating Budget
- Strategic Goals
- Customer Orders
- Delivery Schedules
- Conflict Resolution Tactics
- Corrective Actions
- Service Delivery
- Daily Reports
- Operational Efficiency
- Standard Operating Procedure
- Continuous Quality Improvement (CQI)
- Customer Satisfaction
- Analyzing Details
- Project Implementation Processes
- Customer Relations
- Report Tracking
- Goods Transportation
- Customer Experience
Timeline
Team Leader - Service Delivery
Grocery Gateway (Longos)
05.2020 - Current
Dispatcher
EVK Logistics (amazon Delivery)
11.2018 - 05.2020
Department Managers Training
Longos College
Bachelor of Science - Economics
University of Ado-ekiti Nigeria