Abu Rashid
Calgary,AB
Summary
Dynamic professional with a proven track record at MTN Ghana, excelling in customer service management and inventory control. Skilled in optimizing warehouse operations and enhancing team performance, achieving high customer satisfaction rates. Demonstrates exceptional problem-solving abilities and adaptability, ensuring efficient order fulfillment and safety compliance.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Western Canada Express
Edmonton, Canada
05.2024 - Current
- Ensure timely and safe delivery of goods to various locations, maintaining excellent customer service
- Collaborate with warehouse staff to streamline loading and unloading processes
- Handle delivery documentation and address client inquiries professionally
Overnight Warehouse Assistant
Western Canada Express
Edmonton, Canada
02.2024 - 05.2024
- Conducted overnight inventory management, ensuring accurate stock levels and efficient handling of goods
- Operated equipment such as forklifts to load and unload shipments safely
- Maintained a clean, organized warehouse environment to meet operational standards
Customer Service Manager
MTN Ghana
Accra, Ghana
09.2019 - 11.2023
- Supervised a customer service team, ensuring timely resolution of customer issues and achieving high satisfaction rates
- Coordinated with warehouse staff to address product inquiries and order fulfillment challenges
- Developed training programs to improve service quality and staff performance
General Warehouse Worker
Ghana Health Service
Accra, Ghana
07.2011 - 08.2013
- Assisted in receiving, storing, and organizing medical supplies and equipment
- Maintained detailed inventory records, ensuring proper stock rotation and availability
- Supported the team in meeting deadlines for urgent supply deliveries
Education
MBA -
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana01.2012
BA -
University for Development Studies
Tamale, Ghana01.2006
Skills
- Overnight Warehouse Operations
- Customer Service & Client Relations
- Inventory Management & Stock Control
- Order Fulfillment & Picking
- Shipping & Receiving Coordination
- Safety & Compliance Standards
- First Aid and CPR
- Problem-Solving & Troubleshooting
- Strong Communication & Collaboration
- Adaptability & Time Management
References
Available upon request
Languages
- English
- Mampruli
- Twi
Timeline
Delivery Driver
Western Canada Express
05.2024 - Current
Overnight Warehouse Assistant
Western Canada Express
02.2024 - 05.2024
Customer Service Manager
MTN Ghana
09.2019 - 11.2023
General Warehouse Worker
Ghana Health Service
07.2011 - 08.2013
MBA -
Kwame Nkrumah University of Science and Technology
BA -
University for Development Studies
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