Abtin Ghafouri
Coquitlam,BC
Summary
Dynamic professional with a strong background in customer service excellence at TD Canada Trust. Proven ability to enhance client satisfaction while multitasking effectively. Skilled in analyzing financial data, and fostering collaborative relationships. Committed to confidentiality and discretion, ensuring seamless operations in fast-paced environments. Motivated, interested, and flexible to learn more concepts in my career.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Gilmore Pharmacy
Burnaby, BC
10.2024 - Current
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions.
- Provided excellent customer service by answering questions regarding prescriptions, over-the-counter medications, and health products.
- Performed inventory management tasks, including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed.
- Utilized communication skills to effectively interact with patients, pharmacists, doctors, nurses, insurance companies, and other medical personnel.
Personal Bank Associate
TD Canada Trust
Coquitlam, BC
10.2022 - 09.2024
- Leveraged excellent customer service and sales abilities to consistently meet performance goals.
- Provided investment advice based on market trends and individual client financial goals.
- Facilitated the loan application process, from documentation collection to approval communication.
- Identified opportunities for process improvement within the organization's operations.
- Provided training to new employees on operational procedures at the bank.
- Demonstrated strong problem-solving skills to resolve customer inquiries efficiently and effectively.
- Analyzed financial data to recommend appropriate products that meet clients' needs.
Accounting Assistant
Mahalleh money exchange
Coquitlam , BC
02.2022 - 09.2022
- Handled daily cash transactions and maintained petty cash fund.
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner.
- Established professional and collaborative working relationships with company associates and external parties.
- Created, maintained, and entered information into databases.
Education
Business Administration Diploma -
Douglass College
New Westminster, BC08-2023
High School Diploma -
Gleneagle Secondary School
Coquitlam, BC06-2020
Skills
- Customer Service Excellence
- Multitasking & Time Management
- Attention to confidentiality and discretion
- Communication skills
- Team Collaboration and Support
Timeline
Pharmacy Assistant
Gilmore Pharmacy
10.2024 - Current
Personal Bank Associate
TD Canada Trust
10.2022 - 09.2024
Accounting Assistant
Mahalleh money exchange
02.2022 - 09.2022
Business Administration Diploma -
Douglass College
High School Diploma -
Gleneagle Secondary School
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