Abtin Fami Zagherami
Toronto,ON
Summary
Committed Customer Service Specialist adept at prioritizing tasks and managing multiple responsibilities in a dynamic work setting. Demonstrates collaborative teamwork to achieve individual and organizational objectives. Recognized for effectively managing escalated customer support matters.
Dependable Key Holder enhances customer satisfaction and boosts positive feedback. Demonstrates unmatched dedication to service, sales, and dependability. Strategically plans, assigns, and monitors tasks and activities to ensure fulfillment of expectations and goals.
Diligent Sales Associate dedicated to achieving strong sales performance during all shifts, regardless of pace. Possesses excellent organizational skills and patience, adept at managing customer concerns and restocking inventory. Adaptable and sociable team member recognized for exhibiting honesty and integrity in interactions with customers, colleagues, and supervisors.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hacoupian Clothing
Tehran, Iran
10.2020 - 07.2022
- Responded promptly to customer inquiries, furnishing precise details about clothing items and services offered.
- Delivered exceptional customer care, swiftly addressing and resolving any concerns or complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized specialized software for tasks such as updating address records and managing service orders.
- Collaborated closely with team members to monitor inventory levels and address any product-related issues.
- Managed billing adjustments and refunds efficiently to resolve customer service and billing disputes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers comprehensively with product selection, ordering, billing, returns, exchanges, and technical assistance.
- Delivered exceptional service to both new and loyal customers by attentively addressing their needs and offering tailored solutions.
Key Holder
Book City
Tehran, Iran
10.2018 - 02.2020
- Ensured timely opening and closing of the bookstore in accordance with company protocols.
- Kept meticulous records of merchandise, inventory levels, sales, returns, and staff transactions to uphold accuracy and efficiency.
- Optimized backroom storage spaces for enhanced organization and streamlined inventory management.
- Supervised the maintenance of a thriving, well-stocked, and impeccably organized establishment through diligent oversight and routine cleanliness assessments
- Oversaw the reception of shipments from vendors and meticulously restocked products in designated areas to ensure optimal availability for customers.
- Managed key holder duties including opening and closing procedures, as well as setting security alarms to safeguard the premises.
Sales Associate
Central Book City
Tehran, Iran
05.2017 - 09.2018
- Extended warm greetings to customers while delivering exceptional service tailored to their needs.
- Managed transactions efficiently through the utilization of a point-of-sale system.
- Offered precise and detailed information regarding the bookstore's diverse range of products, pricing, and available services.
- Illustrated the unique features and benefits of various books to meet the specific requirements of customers.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained the neatness and organization of the store environment by regularly cleaning shelves, counters, and tables.
Education
Master of Science - Applied Modelling & Quantitative Methods-Big Data
Trent University
Peterborough, ON01-2024
Master of Science - Mathematics
King's College London
London, United Kingdom09-2023
Bachelor of Science - Mathematical Sciences
Sharif University of Technology
Tehran, Iran02-2022
Skills
- Hard Worker
- Goal Oriented
- Time management
- Multi Task
- Team Development
- Critical Thinking
- Adaptability
- Problem Solving
- Effective Communication
- Organizational Skills
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Data Collection
- Customer Consulting
- Warranty Service
- Product Sales
- Complaint Resolution
Timeline
Customer Service Representative
Hacoupian Clothing
10.2020 - 07.2022
Key Holder
Book City
10.2018 - 02.2020
Sales Associate
Central Book City
05.2017 - 09.2018
Master of Science - Applied Modelling & Quantitative Methods-Big Data
Trent University
Master of Science - Mathematics
King's College London
Bachelor of Science - Mathematical Sciences
Sharif University of Technology
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