Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abtin Alizadehsoudmand

Abbotsford

Summary

Dynamic customer service professional with a proven track record at Hiweb, excelling in problem resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and empathetic communication. Skilled in data entry and active listening, consistently delivering exceptional service in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hiweb
09.2020 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Restaurant Waiter

Barooj
01.2018 - 12.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor of Science - Computer And Information Systems

University of The Fraser Valley
Abbotsford, BC
05-2029

High School Diploma -

Dino Danesh
Tehran
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Order processing
  • Store maintenance
  • Stock management
  • Cleanliness
  • Service quality

Languages

English
Persian
Turkish

Timeline

Customer Service Representative

Hiweb
09.2020 - 06.2025

Restaurant Waiter

Barooj
01.2018 - 12.2019

Bachelor of Science - Computer And Information Systems

University of The Fraser Valley

High School Diploma -

Dino Danesh

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Abtin Alizadehsoudmand