Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Absalon Basulto

Maple Ridge,BC

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Online Seller

Kovas Group Mx
03.2022 - Current
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Established relationships with suppliers to increase online product offerings.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Utilized software to automate customer communication and order fulfillment.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Established and maintained e-commerce website to promote and sell products.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.

Cashier

Walmart Mexico
03.2020 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.

Waiter

Sushimix
02.2018 - 02.2020
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Marketer

Universidad Del Valle De Mexico
Mexico
08.2027

Skills

  • Amazon FBA
  • Program Promotion
  • Online Auctions
  • Financial Tracking
  • Cash Register Operations
  • Facebook Marketplace
  • Customer Needs Assessments
  • Online Platforms
  • Rewards Programs
  • Margin Selling
  • Strategic Vision
  • Online Store Management
  • Vendor Engagement
  • Google Spreadsheets
  • Working with Vendors
  • Online Help
  • Shipping Management
  • Trend Tracking
  • Security Standards
  • Pricing Adjustment
  • General Marketing

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Online Seller

Kovas Group Mx
03.2022 - Current

Cashier

Walmart Mexico
03.2020 - 03.2023

Waiter

Sushimix
02.2018 - 02.2020

No Degree - Marketer

Universidad Del Valle De Mexico

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Absalon Basulto