Summary
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Abrina Duncan

Summary

Dynamic customer service professional with extensive experience at a family business, excelling in high-pressure environments. Proven ability to multitask and prioritize service, ensuring customer satisfaction through active listening and precise order accuracy. Recognized for adaptability and teamwork, consistently enhancing the dining experience and supporting overall operational success.

Work History

waitress

Family Business
07.2022 - 09.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Customer Service Associate Cashier

Family Business
06.2022 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.

Education

No Degree - Psychology

Thompson Rivers University
Kamloops, None

High School Diploma -

Levi C. Williams High School
Monrovia, Liberia
08-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Active listening
  • Menu memorization
  • Order accuracy
  • Complex Problem-solving
  • Service prioritization
  • Attention to detail

Languages

English
Professional Working

Interests

  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Passionate about balancing physical health with mental and emotional wellness
  • Creative Writing
  • Dance

Timeline

waitress

Family Business
07.2022 - 09.2022

Customer Service Associate Cashier

Family Business
06.2022 - 08.2022

No Degree - Psychology

Thompson Rivers University

High School Diploma -

Levi C. Williams High School
Abrina Duncan