Abril Olascoaga
Bakersfield
Summary
Reliable background in customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling,and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
2
2
years of professional experience
Work History
Carl's Jr
Bakersfield
06.2023 - Current
- Processed customer transactions efficiently and accurately at fast-food restaurant.
- Maintained cleanliness and organization of the cashier area during busy shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Foothill High School
Bakersfield, CA05-2024
Paramedic
Bakersfield College
Bakersfield, CASkills
- Cash handling
- Transaction processing
- Inventory management
- Customer service
- Problem solving
- Effective communication
- Customer service excellence
- Team collaboration
- Time management
- Active listening
Languages
Spanish
Professional
English
Professional
Accomplishments
- I was in a program called Latina Leaders i have a learned to be a latina leaders and know how to use my voice and how to help y community.
- A accomplishment i got to do was volunteer at the Ronald McDonald house and got to make baskets and take them to the hospital and give kids Easter baskets.
Affiliations
- I have done colorguard for 6 years and is stoped after graduating but i do plan to continue because it is something i like to do
- I have played softball for three years and learned a lot of being on a team and having everyone's back
Student tutor
In high school i did student tutor for two years i got to go to the elementary school next to us and got to help kids out to what they are struggling with and got to learn a lot more patience and know what everyone learns a different way which i got to Learn a lot
Timeline
Carl's Jr
06.2023 - Current
High School Diploma -
Foothill High School
Paramedic
Bakersfield College
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