Abrielle Zarina Gomes
Etobicoke,Ontario
Summary
Motivated and adaptable professional with strong experience in customer service, marketing, and hospitality environments. Skilled in multitasking, clear communications, and maintaining organized, efficient workplaces. Proven ability to build positive relationships with customers and team members while supporting brand engagement initiatives. Committed to delivering exceptional service, enhancing customer satisfaction, and contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Second Cup
Etobicoke, Ontario
04.2022 - 09.2025
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Digital Marketing Manager
Humber Bay Shores Residents Association
Toronto, Ontario
01.2024 - 11.2024
- Maintained up-to-date knowledge of industry trends and emerging technologies in digital marketing space.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Created content for websites, blogs and email newsletters to engage customers with the brand.
Guest Service Associate
TPC Toronto at Osprey Valley
Orangeville, Ontario
07.2024 - 08.2024
- Offered guests beverages and refreshments upon check-in.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Education
Bachelor of Science - Human Sciences
University of Guelph
Guelph, None04-2028
High School Diploma -
Michael Power St. Joseph Highschool
Etobicoke, ON06-2024
Skills
- Multitasking and organization
- Flexible schedule
- Customer interaction
- Detail-oriented
- Time management
- Cash handling
- Clear communication
- Technological proficiency
Certification
- Standard First Aid and CPR, 2019
- Smart Serve Ontario Certification
Timeline
Guest Service Associate
TPC Toronto at Osprey Valley
07.2024 - 08.2024
Digital Marketing Manager
Humber Bay Shores Residents Association
01.2024 - 11.2024
Barista
Second Cup
04.2022 - 09.2025
Bachelor of Science - Human Sciences
University of Guelph
High School Diploma -
Michael Power St. Joseph Highschool