Abrar Shaikh
Winnipeg,Canada
Summary
Customer service-oriented employee with exceptional multitasking and time management abilities. Committed to delivering positive and memorable experiences to every customer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Cineplex Odeon VIP
Winnipeg, Manitoba
12.2023 - Current
- Directed and supervised daily front-of-house staff, ensuring quality service standards.
- Handled and resolved all customer issues while maintaining a friendly approach.
- Monitored cash flow at all times to ensure accuracy in financial transactions.
- Contributed to planning of special events or promotions for the management team.
- Maintained adherence to local liquor laws by checking customers' ID for validity as needed.
- Provided guidance to staff for achieving personal development goals.
Cast Member
Cineplex Odeon VIP
Winnipeg, Manitoba
02.2023 - 11.2023
- Ensured proper organization of the theatre
- Served food to customers
- Wiped down tables and chairs to ensure a clean lobby environment.
- Handle issues of return, exchange, and refund.
- Adopted a flexible approach to work for different roles as per manager's direction.
- Greeted guests upon arrival and provided them with menus.
Discipline Volunteer
Sir J.J English SCHOOL
, India
- I was a discipline volunteer at my school
- Operated students who were facing difficulties in their personal life and study life
- Worked with children by teaching them extracurricular activities
Education
BACHELOR OF COMPUTER SCIENCE -
University of Manitoba
Winnipeg, MB12.2027
Skills
- Upselling strategies
- Complaint Handling
- Staff Supervision
- Communication Skill
- Computer skills (Microsoft office)
- Team worker
- Good listener
- Customer service
Community Service
- Science fair volunteer, Sir J.J English School, 08/26/19, Helped manage and organize Science fair for about 500 students, making sure that they feel welcomed and explore every invention.
- Cancer Aid Society, Participated in Cancer awareness sponsor program under the aegis of nationwide Cancer Control program and tuned with the guidelines of the world health organization. Aware of primary and secondary prevention of cancer and shall undertake to generate awareness amongst the masses. Received a certificate for this.
Certification
- Certified Alcohol Server- Smart Choice Certification Program.
- Food Safety Market-Managing Food Safety Certification
Timeline
FOH Supervisor
Cineplex Odeon VIP
12.2023 - Current
Cast Member
Cineplex Odeon VIP
02.2023 - 11.2023
Discipline Volunteer
Sir J.J English SCHOOL
- Certified Alcohol Server- Smart Choice Certification Program.
- Food Safety Market-Managing Food Safety Certification
BACHELOR OF COMPUTER SCIENCE -
University of Manitoba
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