Abrar Rahman
Ottawa,Canada
Summary
Dynamic Strategic Account Director with a proven track record at Cornerstone OnDemand, achieving a 130% sales target. Expert in strategic planning, process improvement, and leveraging LMS to drive client success. Excelled in global collaboration and stakeholder management, significantly enhancing learning outcomes and operational efficiency.
Overview
5
5
years of professional experience
Work History
Strategic Account Director
Cornerstone OnDemand
Ottawa, Canada
03.2023 - Current
- Delivered a 130% sales target achievement in 2023, earning 'Rookie of the Year' for exceptional client success and strategic account management in the HR technology space
- Collaborated with C-suite executives to design and execute tailored digital adoption strategies, leading to a 20% increase in LMS and LXP adoption rates and a 15% improvement in employee engagement
- Partnered with clients across industries, aligning learning solutions with workforce agility goals, driving measurable improvements in training completion rates and employee satisfaction
- Managed cross-functional teams and introduced process improvements to enhance onboarding, adoption, and retention strategies, resulting in a 25% growth in client retention
- Analyzed learning trends and identified automation opportunities, increasing efficiency and scalability in operations
Senior Associate Account Manager
Cornerstone OnDemand
Ottawa, Canada
08.2021 - 03.2023
- Collaborated with global teams to identify, implement, and monitor global learning strategies, ensuring alignment with organizational and client priorities
- Conducted detailed analyses of learning management systems and data, driving recommendations that improved client outcomes and operational efficiency
- Exceeded sales quota month after month by 110% working with Account Managers to identify customers' business challenges, and create outreach initiatives to educate on webinars, price break incentives, new, improved, and updated solutions, and organizational updates to keep customers in the loop and actively engaged in their solutions
- Facilitated regular team meetings to align priorities, share insights, and encourage collaboration across diverse teams, contributing to process improvement and knowledge sharing
- Supported the development and execution of large-scale learning programs, aligning them with industry standards and client-specific needs
Manager, Client Success
RVezy
Ottawa, Canada
05.2021 - 08.2021
- Directed the operational management of a client success team, driving efficiency and performance through structured training and leadership
- Introduced and implemented process enhancements that streamlined operations and aligned with broader organizational strategies
- Leveraged technology and analytics to identify opportunities for improvement, contributing to more effective learning and development outcomes
- Facilitated change management initiatives, guiding team members through organizational shifts to ensure alignment with strategic goals
Fraud Analyst, Financial Crimes Division
Toronto-Dominion Bank
Ottawa, Canada
04.2020 - 05.2021
- Utilized advanced data analysis techniques to improve operational processes, enhancing the organization's ability to mitigate financial risk
- Acted as a liaison between operational teams and leadership, ensuring that new procedures and technologies were adopted seamlessly
Education
B.A - General in Economics
Carleton University
Ottawa, ON01.2013
Skills
- Strategic Planning and Operational Oversight
- Process Improvement and Robotics Process Automation (RPA)
- Learning Management Systems (LMS) ownership
- Global Collaboration and Knowledge Transfer
- Budget Management and Resource Allocation
- Advanced Excel (Pivot Tables, VLOOKUP), and PowerPoint
- Stakeholder Management and Change Leadership
- Data Analysis and Performance Optimization
- Account development
Languages
English
Native/ Bilingual
French
Elementary
Bengali
Professional
Japanese
Elementary
Timeline
Strategic Account Director
Cornerstone OnDemand
03.2023 - Current
Senior Associate Account Manager
Cornerstone OnDemand
08.2021 - 03.2023
Manager, Client Success
RVezy
05.2021 - 08.2021
Fraud Analyst, Financial Crimes Division
Toronto-Dominion Bank
04.2020 - 05.2021
B.A - General in Economics
Carleton University
Similar Profiles
Krishnamoorthi PeriasamyKrishnamoorthi Periasamy
Salesforce Architect at Cornerstone OnDemandSalesforce Architect at Cornerstone OnDemand
Avinav ShahAvinav Shah
Principal Software Engineer at Cornerstone Ondemand Inc.Principal Software Engineer at Cornerstone Ondemand Inc.
Piyush KundnaniPiyush Kundnani
Senior Software Engineer at Cornerstone OnDemandSenior Software Engineer at Cornerstone OnDemand