Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Abrar Mushtaq

Toronto,ON

Summary

Dynamic customer experience professional with a proven track record at Posh Wheels, excelling in problem-solving and communication. Adept at enhancing client satisfaction through efficient digital interactions and support workflows. Recognized for attention to detail and teamwork, consistently delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Posh Wheels
Toronto, Ontario
09.2023 - 06.2025
  • Handled customer inquiries and complaints via email and chat, ensuring prompt and helpful responses.
  • Processed and activated orders, tracked shipments, and resolved fulfillment issues.
  • Collaborated with internal teams to investigate order problems and improve service flow.
  • Used Microsoft Word, Excel, and Outlook to manage reports and communication.
  • Assisted with organizing and moving inventory shipments (up to 30 lbs).

Student Support Ambassador

Toronto Film School
Toronto, Ontario
04.2024 - 04.2025
  • Provided tech and platform support to students through email, chat, and in-person assistance.
  • Helped resolve account access issues, booking problems, and system errors quickly and clearly.
  • Maintained positive communication with staff and students to ensure smooth operations.
  • Documented recurring issues and suggested workflow improvements.
  • Assisted with basic admin tasks and supported school events as needed.

Retail Specialist

7-Eleven Global Solution
Toronto, Ontario
01.2021 - 07.2022
  • Provided exceptional customer service by assisting with product selection and processing transactions.
  • Handled guest-facing transactions quickly and accurately in a fast-paced environment
  • Maintained a clean and welcoming store to support positive experiences (similar to floor/concession duties)

Education

Bachelor of Creative Arts -

Yorkville University
Toronto, ON
12-2026

Diploma - Video Game Design and Animation

Toronto Film School
Toronto, ON
01.2024

Advance Diploma - Multimedia Applications

AICPE
Kashmir
01.2018

Skills

  • Customer Service & Client Communication
  • Time Management
  • Team Collaboration
  • Attention to Detail
  • Communication Skills
  • Sales & Retail Experience
  • Fast Learner
  • Multitasking
  • Problem Solving
  • Teamwork
  • Technical support
  • Call controlling
  • Communicating with clients
  • Order Processing & Call Handling

Certification

  • Smart Serve Ontario
  • Food Handler Certificate
  • Computer Operations and Applications

References

References available upon request.

Timeline

Student Support Ambassador

Toronto Film School
04.2024 - 04.2025

Customer Support Specialist

Posh Wheels
09.2023 - 06.2025

Retail Specialist

7-Eleven Global Solution
01.2021 - 07.2022

Bachelor of Creative Arts -

Yorkville University

Diploma - Video Game Design and Animation

Toronto Film School

Advance Diploma - Multimedia Applications

AICPE

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Abrar Mushtaq