Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abrar Fahad

Edmonton,AB

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

4Twenty Cannabis
07.2022 - 09.2023
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.

Line Cook

East Side Craft House
10.2021 - 06.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Customer Service Representative

Telus Mobility
04.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Walmart
10.2019 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Line Cook

Joey Restaurants
03.2019 - 11.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

Bachelor of Arts - Psychology

Capilano University
North Vancouver, BC
08.2023

Bachelor of Arts - Psychology

Concordia University
Montreal, QC
05.2021

Bachelor of Arts - Psychology

University of Manitoba
Winnipeg, MB
05.2020

Skills

Adobe Illustration

MS Word

MS Excel

Programming C, Phython

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Nepali
Limited Working

Certification

Selling It Right

Food Safe


Timeline

Supervisor

4Twenty Cannabis
07.2022 - 09.2023

Line Cook

East Side Craft House
10.2021 - 06.2022

Customer Service Representative

Telus Mobility
04.2020 - 03.2021

Customer Service Representative

Walmart
10.2019 - 03.2020

Line Cook

Joey Restaurants
03.2019 - 11.2019

Bachelor of Arts - Psychology

Capilano University

Bachelor of Arts - Psychology

Concordia University

Bachelor of Arts - Psychology

University of Manitoba

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Abrar Fahad