Abram Estrada
CYPRESS
Summary
Adaptable hospitality professional with experience greeting guests, sharing accurate information, and supporting safe, efficient operations. Recognized for strong interpersonal skills, detail orientation, and reliable communication. Committed to service quality and coordinated team support.
Overview
1
1
Language
9
9
years of professional experience
Work History
Hourly Host
Disneyland Resort
Anaheim, CA
11.2017 - Current
- Greeted guests warmly, delivered accurate park information, and maintained welcoming entry experiences.
- Directed crowd flow, monitored queue order, and supported safe, efficient guest movement.
- Resolved guest concerns promptly, escalating complex issues while preserving service standards.
- Coordinated with cast members to maintain smooth operations during peak attendance periods.
Education
Bachelor of Arts - Philosophy
California State University Long Beach
Long Beach, CA05.2026
Skills
- Customer expertise
- Guest relations
- Complaint resolution
- Hospitality and accommodation
- Effective multitasking
- Multitasking proficiency
- Time management
- Detail-oriented
- Cultural awareness
- Guest engagement
- Strong interpersonal skills
- Multitasking
- Customer support skills
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Hourly Host
Disneyland Resort
11.2017 - Current
Bachelor of Arts - Philosophy
California State University Long Beach