Abrahim Safi

• Provided Tier 3 support, resolving complex technical issues through in-depth analysis of software and hardware problems.
• Conducted installations and troubleshooting tasks, enhancing system performance and reliability.
• Managed asset inventory, ensuring accurate records of hardware assets.
• Streamlined device procurement and distribution to end-users, reducing delivery and setup times.
• Served as primary technical support contact for over 470 engineers, with consistent growth of 3-5 new engineers per week.
• Collaborated closely with various teams, such as network, Windows imaging, asset management, operation management, software, security, domain name, Citrix, and group policies, to improve overall IT operations and support.

• Conducted comprehensive research on Chia cryptocurrency to identify optimal plot creation strategies and enhance system performance.
• Achieved successful creation of 700TB disk storage, generating 6,880 plots with 32 GB file generation rate per second.
• Managed Chia farming operations remotely, optimizing efficiency and profitability.
  Troubleshot Linux systems during testing and management phases, addressing and resolving issues to ensure consistent peak performance.

• Managed IT infrastructure and network for Paris office, enhancing efficiency and security.
• Led transition from legacy to upgraded infrastructure, implementing system enhancements and improvements, reducing downtime by 25%.
• Optimized local network components, boosting connectivity and performance by 40% across organization.
• Supervised hardware upgrades, including 100+ laptops and printers, maintaining compatibility with latest software and technology.
• Provided timely troubleshooting support for IT issues, resolving 95% of problems within 24 hours, minimizing downtime and ensuring business continuity.

As an IT Consultant at InfoCare, I provided contracted services for the following clients:

Adidas Nordic European Central Office

• Provided third-line support, resolving complex technical issues
• Managed Active Directory services
• Troubleshot network and hardware issues for end-users
• Supported offices in Norway, Finland, Denmark, and Sweden

Stockholm Municipality

• Served as Second-Line Support Specialist (August 2019 - September 2019)
• Updated and troubleshoot 60,000 computers, ensuring optimal performance

CGI and Acando

• Entrust Service Specialist (July 2019 - August 2019)
• Installed Entrust applications on smartphones and activated user accounts
• Integrated 1,200 computers between CGI and Acando, streamlining operations and enhancing user experience

• Repaired computers and accessories for multiple schools within Tibble Gymnasium network.
• Installed programs and Windows operating systems on school computers, ensuring up-to-date software and optimal performance.
• Organized internal IT functions to improve efficiency of repair processes and minimize downtime for students and staff.
• Monitored and maintained over 2,000 computers and educational equipment, promptly addressing any damages or malfunctions to ensure availability of reliable technology resources for school community.

• Configured VPN and anti-filter services for hotel computers, ensuring secure and unrestricted internet access for 50+ guests.
• Assisted tourists in using VPN and anti-filter services, providing technical support and guidance, resulting in 70% satisfaction rate.
• Troubleshot network, Windows, and Mac issues, maintaining smooth operations and reducing disruptions for guests and staff by 25%.
• Collaborated with hotel management to address IT challenges arising from government restrictions on internet use, implementing solutions that improved guest experience by 30%.

• Assisted in registering customers and managing computer systems within hotels.
  Received training from IT administrator, gaining valuable knowledge and experience in IT management.
• Provided IT support across three hotels in central old town of Yazd, Iran, ensuring efficient operations for 500+ guests and excellent customer service.
• Collaborated with IT administrators to address technical issues and implement best practices in IT maintenance and troubleshooting, resulting in 15% improvement in issue resolution time.

Cisco Certified Network Associate (CCNA) Security

• Completed at Sepanta Institute, Yazd, Iran in 2013
• Focused on network security principles, technologies, and best practices for securing Cisco networks

Cisco Certified Network Associate (CCNA) Routing and Switching

• Completed at Sepanta Institute, Yazd, Iran in 2012
• Covered foundational networking concepts, including routing, switching, and network troubleshooting

CompTIA Network+ Certification

• Completed at Sepanta Institute, Yazd, Iran in 2012
• Provided a vendor-neutral approach to networking concepts, including network design, implementation, and management

VMware Certified Professional – Data Center Virtualization (VCP-DCV)

• Covers the installation, management, and troubleshooting of VMware vSphere environments.

VMware Certified Professional – Network Virtualization (VCP-NV)

• Focuses on the implementation, management, and troubleshooting of VMware NSX network virtualization solutions

VMware Certified Professional – Cloud Management and Automation (VCP-CMA)

• Covers the deployment and management of VMware vRealize Suite solutions for cloud management and automation

Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure

• Focuses on Microsoft virtualization technologies, including Hyper-V and Azure.

Microsoft Hyper-V Courses.

• creating and managing virtual machines, virtual networks, high availability, and storage management

GNS3 Academy Courses

• network design, routing and switching, network troubleshooting, and virtualized network environments.

Cisco Packet Tracer Courses

• Topics include the fundamentals of networking, routing and switching, network security, and IoT.

• Cisco switching and routing, security.
• Windows Server Administration Fundamentals.
• AWS Certified Solutions.
• Microsoft Azure Fundamentals.
• Google Cloud Platform Fundamentals.
• Printer server configuration.
• Network cabling and rack.
• Network monitoring.
• Linux System Administration.
• Linux Performance Optimization.
• cPanel & WHM Administration.
• CyberPanel Management and Administration.
• Cloudflare Fundamentals.
• AWS CloudFront: Essential Training.
• Google Cloud CDN Fundamentals.

• ITIL® (Information Technology Infrastructure Library) Foundation.
• Project Management Professional (PMP).
• CompTIA IT Fundamentals (ITF+) Certification.
• Certified Information Systems Security Professional (CISSP).
• AWS Certified Cloud Practitioner.
• Career Essentials in Administrative Assistance.
• Administrative Professional Foundations.
• Windows server and Active directory.
• IT Service Management Foundations: Measures and Metrics.
• Communication Foundations.
• Administrative Professional Tips.
• IT Service and Help Desk Specialist.
• Windows Troubleshooting.
• Mac Troubleshooting.
• Linux Troubleshooting.
• Additional courses completed from Microsoft, LinkedIn Learning, Udemy, CBT Nuggets, TrainSignal, and Pluralsight.