Abrahan Ramirez
North Highlands
Summary
Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.
Overview
10
10
years of professional experience
Work History
Steward
Cheesecake Factory Inc
05.2022 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Delivered training to new stewards, quickly acclimating them to their roles and responsibilities.
- Optimized storage solutions, leading to quicker access to necessary supplies and equipment.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Packer
Amazon
08.2021 - 04.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Apprentice Electrician
Rescue Electric
05.2018 - 06.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
Bilingual Technical Support Representative
T-mobile
08.2017 - 05.2018
- Maintained up-to-date knowledge of products and services offered.
- Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
- Worked closely with sales representatives to provide pre-sales technical support, aiding in closing deals with prospective clients.
- Conducted remote desktop sessions to diagnose and resolve hardware and software problems, ensuring minimal downtime for clients.
- Collaborated with team members to improve overall service quality, leading to higher customer retention rates.
- Provided exceptional customer service by empathizing with clients'' needs and addressing their concerns professionally and efficiently.
- Resolved complex technical issues for clients, resulting in increased call resolution rates.
Ship From Store
Target
09.2016 - 07.2017
- Demonstrated flexibility in work scheduling by being available for various shifts as needed, including weekends or holidays when required.
- Enhanced store organization and appearance by regularly restocking shelves and updating product displays.
- Handled customer inquiries or complaints professionally, resolving issues promptly to maintain good relationships.
- Mentored new team members during their onboarding process, sharing best practices in customer service and store operations to help them succeed in their roles.
- Collaborated with team members to ensure efficient store operations during busy periods, resulting in reduced wait times for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Main Job consisted of locating customer online orders in the store ensure their items are carefully packaged and labeled for shipment.
Bilingual Customer Service Representative
TeleTech Holdings
08.2015 - 09.2016
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06-2011
Skills
- Food safety
- Dishwashing
- New hire training
- Supply restocking
- Customer assistance
- Foreign language proficiency
- Sanitizing
- Clear communication
- Attention to detail
- Flexible schedule
- Fluency in Spanish and English
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Steward
Cheesecake Factory Inc
05.2022 - Current
Packer
Amazon
08.2021 - 04.2022
Apprentice Electrician
Rescue Electric
05.2018 - 06.2021
Bilingual Technical Support Representative
T-mobile
08.2017 - 05.2018
Ship From Store
Target
09.2016 - 07.2017
Bilingual Customer Service Representative
TeleTech Holdings
08.2015 - 09.2016
High School Diploma -
Deer Valley High School
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