Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Abraham Zerezgi

Edmonton,AB

Summary

Edmonton AB, Hello I would like to apply for a Product manager position at company. After many years of working directly with people in diverse professional settings, I am seeking to leverage my experience as of Product Manager.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Applied Product Manager

SAIT – Zohii
  • Start Up In a team with UX/UI design students, I am responsible for product vision, strategy, and priorities for Zohii Start Up
  • This includes detailed research analysis and understanding of product risk, user stories and journeys, innovation cycle and evangelizing product-market fit

Procurment Analyst

Strathcona Refinery
Edmonton, AB
01.2020 - 05.2022
  • Collaborative with business development, marketing, and product departments on the creation of competitive concept proposals
  • Developed new service offerings based on detailed and documented insights of market and client needs
  • Refines current products, works with R&D, department heads, dentists and other internal stakeholders
  • Collects, consolidates, and communicates product feedback and product development needs to executive team
  • Identify key market opportunities by analyzing customer data, competitive pricing and promotions across all products and brands
  • Defined production timetables, work within a negotiated budget, and construct time-integrated product releases that coordinate with marketing strategies and business objectives
  • Provided market intelligence and feedback to global and regional teams on the market, industry, and competitors’ developments
  • Acting as a liaison and communicating pricing and performance needs to vendors and suppliers
  • Conducting market research to identify the required business processes of new product ideas
  • Performed cohort analysis that identified an opportunity to reduce pricing by 15% for a segment of users to boost yearly revenue by $620,000
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

IT Business Analyst

Service ALBERTA, GOA
Calgary, AB
07.2017 - 10.2019
  • Acted as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Define functional requirements, develop detailed product specifications and associated project plans
  • Define and track key metrics to measure the success of your products and alignment with key stakeholders
  • Leads the process of feature prioritization and road maps while providing clarifications as required by the team at various stages
  • Identifying new market trends that drive product demands through the analysis of new data on customer needs, expectations, and prefer
  • Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
  • Planned and executed a referral program for active customers, which led to a net increase in new users of 29,000 annually
  • Implemented a long-term pricing experiment that improved customer lifetime value by 32%
  • Participated in stakeholder meetings with cross-functional team, and helped define go-to-market strategies
  • Managed cross-functional team and stakeholder communication, and oversaw product development from inception to implementation
  • Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.

Business ANALYST

JBS Food Canada Inc
Calgary, AB
02.2016 - 06.2017
  • Collaborate cross-functionally with design, engineering, marketing, and sales teams to identify and deliver new product solutions and enhance existing portfolio
  • Develop and execute detailed product roadmaps using Agile methodology
  • Collect, analyze and disseminate customer requirements and data required to successfully implement and manage transportation flows
  • Conducting market research, assessing competition and market opportunities/ threats and recommending plans to address
  • Partner with design and engineering teams on design concepts and product iterations
  • Leverage beta testing, data analytics, and user research to identify and experiment with new formats and measurement methods to improve performance
  • Responsible for achieving Key Performance Indicators set by the Department Leader; informs and helps create product roadmaps
  • Collaborated with stakeholders to understand business problem statements and convert them into user stories
  • Executed analysis of risks and identified risk mitigation strategies.
  • Established user story acceptance criteria and refined stories with Scrum teams
  • Responsible for achieving Key Performance Indicators set by the Department Leader; informs and helps create product roadmaps
  • Applied agile methods and processes to promote a disciplined and translucent project management process.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Business Analyst

Encana Corporation
Calgary, AB
01.2012 - 12.2015
  • Managed the direction and objectives of technical development team and services team in an agile environment
  • Conducted market research to understand value proposition and competitive differentiation to generate weighted, risk assessed requirements and specifications
  • Defined production timetables, work within a negotiated budget, and construct time-integrated product releases that coordinate with marketing strategies and business objectives
  • Provided sales support through software demonstrations for prospects and working through in-depth customer fit assessments to supply a comprehensive gap analysis
  • Managed key third party partners to maximize business growth and product solutions
  • Evaluated and prioritized ideas and suggestions for new products and major enhancements to existing products through roadmap development and operational plans
  • Provides production support during the working hours, involved in problem analysis and resolution when necessary for the project team
  • Possesses solid knowledge of design and analysis methodology and application development for share point
  • Influencing in the development and ongoing maintenance of the Records Management Governance Framework, including implementation of the retention schedule, and preservation or destruction of records across the enterprise
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Business Analyst

ATB Financial
Calgary, AB
01.2009 - 01.2012
  • Runs beta release and pilot programs during the qualify phase with almost final products and samples
  • In Agile environments, regularly reviews completed work and checks with customers to ensure that it meets the customer expectations
  • Develops the business case for new products, improvements to existing products, white papers, case studies, product comparisons, competitor analysis, and user stories
  • Development & QA cycles for SAP advocate usability standards and customer experience in all areas and
  • Work with cross functional teams to conduct usability testing and inspections
  • Collaborated directly with customers to define requirements, test completed products, perform user acceptance testing (UAT), and coordinate beta program for designated projects
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.

Education

Bachelor's degree of Commerce -

Athabasca University
Calgary
01.2010 - 01.2012

Bachelor's degree - Business Operations

DeVry Institute of Technology
Calgary, AB
01.2007 - 01.2009

Applied Product Management Certificate -

SAIT
Calgary
01.2022 - 05.2022

Skills

Product life cycleundefined

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Applied Product Management Certificate -

SAIT
01.2022 - 05.2022

Procurment Analyst

Strathcona Refinery
01.2020 - 05.2022

IT Business Analyst

Service ALBERTA, GOA
07.2017 - 10.2019

Business ANALYST

JBS Food Canada Inc
02.2016 - 06.2017

Business Analyst

Encana Corporation
01.2012 - 12.2015

Bachelor's degree of Commerce -

Athabasca University
01.2010 - 01.2012

Business Analyst

ATB Financial
01.2009 - 01.2012

Bachelor's degree - Business Operations

DeVry Institute of Technology
01.2007 - 01.2009

Applied Product Manager

SAIT – Zohii
Abraham Zerezgi