Abraham Woo
Edmonton,Alberta
Summary
Client-focused IT professional with 4+ years of experience in technical support and troubleshooting for Apple products and provincial government systems. Consistently achieves a client satisfaction rating of 92% or higher by effectively communicating, actively listening, and committing to issue resolution. Background in youth mentorship and skilled trades has fostered a strong work ethic, adaptability, and collaborative problem-solving approach.
Overview
10
10
years of professional experience
4
4
In I.T. Field
3
3
In Plumbing/Constructions
3
3
In School
Work History
Flush Truck Operator (Hydro Jetter Specialist)
Amyotte's Plumbing & Heating Ltd.
01.2021 - 01.2023
- Operated hydro jetting equipment to efficiently clean residential and commercial plumbing systems
- Conducted pre-job inspections, maintained equipment, and ensured safety compliance
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Promoted a positive company image by maintaining a professional demeanor and clean truck exterior, fostering strong customer relationships.
Sales Associate
Pe Metawe Together
04.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Tier 2 Support Technician
Fujitsu
01.2020 - 01.2021
- Prioritized workload effectively, ensuring prompt response times even during periods of high call volume.
- Delivered exceptional customer support by maintaining up-to-date knowledge of emerging technologies and industry trends.
- Contributed to higher customer retention rates through diligent attention to detail and personalized support experiences.
- Collaborated with cross-functional teams to identify, diagnose, and resolve software and hardware problems.
Online Learning Coordinator
Pasqua First Nations
09.2019 - 07.2020
- Facilitated cross-functional team trainings aimed at improving communication skills and fostering collaborative problem-solving abilities among staff members.
- Developed strong relationships with subject matter experts across various departments to ensure the effective design and delivery of relevant training content.
- Implemented a mentorship program that paired experienced employees with new hires to foster collaboration and knowledge transfer.
Tier 2 Technical Assistant
Conexus
01.2020 - 01.2020
- Provided advanced technical support for account-related issues, such as resolving account lockouts and managing two-factor authentication, while also troubleshooting a wide range of device issues
- Involved diagnosing and resolving complex technical problems to ensure minimal disruption to users, managing user accounts, permissions, and access controls, and collaborating with Tier 1 support and other departments to escalate and resolve critical issues.
Education
Legal Assistant Diploma - Legal Assistance
Sundance College
Edmonton, AB01.2024
General Study -
University of Regina
01.2017
Skills
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Teamwork and Collaboration
- Exceptional customer service
- Time Management
- Problem-solving skills
Languages
English
Native or Bilingual
Russian
Elementary
Timeline
Flush Truck Operator (Hydro Jetter Specialist)
Amyotte's Plumbing & Heating Ltd.
01.2021 - 01.2023
Sales Associate
Pe Metawe Together
04.2020 - 01.2022
Tier 2 Support Technician
Fujitsu
01.2020 - 01.2021
Tier 2 Technical Assistant
Conexus
01.2020 - 01.2020
Online Learning Coordinator
Pasqua First Nations
09.2019 - 07.2020
General Study -
University of Regina
Legal Assistant Diploma - Legal Assistance
Sundance College
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