Abraham W-amanuel
Brampton,ON
Summary
Highly motivated and self-driven university graduate and CHRL candidate with years of experience in administrative positions. Proficiencies include outstanding time management and problem solving skills, a hardworking mentality, and a competitive edge and desire to succeed. Technical proficiencies include Microsoft Office Suite and expert-level computer skills across various software programs. An intelligent team leader and member, readily listening to others, acknowledging peer accomplishments, and contributing to positive and productive work environments and team morale.
Overview
3
3
years of professional experience
Work History
Fraud Officer
RBC
09.2023 - Current
- Analyzed and reviewed confidential and highly sensitive investigative material involving Wealth Management clients, concerning various parties and stakeholders.
- Analyzed data from utilizing RBC software such as IRIS, Carreker, and DDA to detect patterns of fraud or other irregularities.
- Drafted reports summarizing the results of investigations into fraudulent activities.
- Conducted internal audits of systems, processes, controls, procedures, policies, and regulations related to fraud prevention efforts.
- Monitored real-time queues and analyzed high-risk transactions with attention to detail on a regular basis.
- Worked fulltime in a hybrid environment adjacent to successfully completing fulltime studies in Honours Human Resources Management (September 2023-April 2024).
Instructional Assistant
Wilfrid Laurier Univeristy
Waterloo, ON
05.2023 - 12.2023
- Graded assignments including midterm and final examinations, and documented results into filing systems.
- Notified instructors of errors or problems with assignments.
- Informed students of procedures for improving level of class work.
- Worked successfully with diverse group of coworkers to accomplish goals and address any issues with the main professor of the class.
- Worked for the Summer 2023 and Fall 203 Semesters alongside working fulltime in Personal & Commercial Banking and Fraud Operations at RBC, demonstrating high levels of time management, organization and critical thinking skills.
Client Success & Operations Officer, P&CB
RBC
Toronto, ON
09.2022 - 08.2023
- Improved operational efficiency by optimizing and automating business processes.
- Worked Collaboratively with management and foreign business Partners on a daily basis.
- Assisted with onboarding new clients; processed applications & new account openings on a daily basis.
- Dealt with numerous escalations on a daily basis: utilized expertise and initiative in handling confidential matters and requests.
- Consistently met SLA deadlines while ensuring that work was completed efficiently.
- Responsible for the creation of the team recognition initiative on a monthly basis; organized team meetings and team bonding exercises.
- Demonstrated outstanding time management skills and a hard working attitude in working successfully in a remote, part time environment alongside University studies and a semester long placement, as well as working successfully in a hybrid full time capacity throughout the duration of the summer alongside an Instructional Assistant role.
Research Assistant
Holistique Health
Hamilton, ON
01.2023 - 04.2023
- Undertook this placement opportunity and researched existing literature and summarized key findings on Persons Who Inject Drugs (PWIDs).
- Performed statistical analysis on data and results, identifying and utilizing appropriate techniques.
- Developed a complete literature review and additional models based on research data.
- Analyzed experimental data and interpreted results to write reports and summaries of findings.
- Recorded and sorted analytic data to identify important trends with relation to PWIDs.
- Edited reports, communications and background papers prior to publication.
- Designed several case studies and survey instruments & questionnaires.
- Worked in a remote environment alongside full time studies and part time working hours with RBC.
Operations Officer
RBC
Toronto, ON
05.2022 - 08.2022
- Successfully underwent training and was able to work efficiently and effectively in a fast-paced remote environment for a number of months
- Had one of the highest levels of utilization within the processing group, an extremely diligent worker
- Took on numerous leadership roles such as organizing weekly activities for team huddles
- Was always on time and often stayed after hours in order to complete files
- Always open with communication and consistently exemplified professionalism during interactions with Mortgage Specialists, and other co-workers
- Demonstrated considerable problem-solving skills, and was always willing to offer help to fellow processors on how to overcome any issues they had.
Package Handler/Sweeper
UPS
Brampton, ON
10.2021 - 12.2021
- Complied with workplace safety standards to unload hundreds of packages per shift
- Flexibility with given shifts and working 5 days a week
- Utilized safe lifting techniques to avoid injury or damage to items
- Loaded and unloaded packages in a fast-paced environment
- High levels of productivity
- Reported delays and damaged or suspicious packages to supervisors
- Took on leadership responsibilities in assisting management with various issues on the floor on a regular basis.
Education
Honours Bachelor of Arts, Health Administration -
Wilfrid Laurier University
04.2024
Certificate - Honours Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Diploma -
Brampton Centennial Secondary School
05.2018
Skills
- Time Management Skills
- Task Delegation
- Team Training
- Interpersonal Communication Skills
- Administrative Skills
- Complex Problem Solving
- Microsoft Office & Computer Software Skills
- RBC Software skills (Sales Platform, OLMS, Workday etc)
- Resource Management
Languages
- English
- French
- Amharic
References
References available upon request.
Timeline
Fraud Officer
RBC
09.2023 - Current
Instructional Assistant
Wilfrid Laurier Univeristy
05.2023 - 12.2023
Research Assistant
Holistique Health
01.2023 - 04.2023
Client Success & Operations Officer, P&CB
RBC
09.2022 - 08.2023
Operations Officer
RBC
05.2022 - 08.2022
Package Handler/Sweeper
UPS
10.2021 - 12.2021
Honours Bachelor of Arts, Health Administration -
Wilfrid Laurier University
Certificate - Honours Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Diploma -
Brampton Centennial Secondary School
Similar Profiles
Kiranjeet MinhasKiranjeet Minhas
Financial Advisor at RBCFinancial Advisor at RBC
Maxime SamsonMaxime Samson
Senior Commercial Account Manager at RBCSenior Commercial Account Manager at RBC
Ayan FarahAyan Farah
Account Support Analyst at RBCAccount Support Analyst at RBC
Jennifer ProvenzanoJennifer Provenzano
Special Investigations Consultant at RBCSpecial Investigations Consultant at RBC
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc