Abraham Romero
Hawthorne
Summary
Enthusiastic Operations Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer service , Operations and training . Motivated to learn, grow and excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Agent
Air Menzies International
09.2012 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Tracked orders and notified customers of status or potential delays.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Generated all documentation and information required for customer shipments.
Warehouse Supervisor
Air Menzies International
09.2012 - Current
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Managed resource allocation and scheduling of all employees.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
Education
No Degree -
El Camino College
Torrance, CAHigh School Diploma -
Lawndale High School
Lawndale, CA06.2008
Skills
- Inventory Management Procedures
- Scheduling
- Operational Efficiency
- Microsoft Office
- Good listening skills
- Supervision
- Multitasking abilities
- Detail-oriented
- Customer Service
- Analytical skills
- Relationship-Building
- Priority management
- Staff Management
- Leadership
- Training and mentoring
Certification
Hazardous Goods Certified
Forklift Operator Certified
Cargo Screening Certified
Dangerous Goods
Familiar with Hazardous Material regulations and requirements
Timeline
Operations Agent
Air Menzies International
09.2012 - Current
Warehouse Supervisor
Air Menzies International
09.2012 - Current
No Degree -
El Camino College
High School Diploma -
Lawndale High School
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