Field Service technician
Open To Work
Abraham Reyes
Westcan advanced communications solutions
Fort St. James,BC
Work Preference
Overview
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite, cable TV, fiber optic internet phone and tv services. Experienced in pulling cable, installing WiFi products systems and devices and educating users on basic procedures.
14+
Years of experience
Work History
11.2020 - 11.20222 Years
Cable/Satellite Installation Technician
Shaw | Cranbrook, BC
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Set up and programmed devices and educated customers on use.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Gave customers accurate quotes on satellite repair and installation packages .
- Configured internet connections, routers and wireless access for devices.
- Performed preventive maintenance of telecommunications equipment.
12.2019 - 11.202011 Months
Supervisor/Technician
Citywest telephone | Prince Rupert, BC
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Passionate about learning and committed to continual improvement.
11.2018 - 04.20195 Months
Telecommunications Technician
Lorron Technologies | London, ON
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed wiring, fusion spliced fiber optic cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
01.2017 - 01.20192 Years
Fiber Optic and I&R Technician
TELUS British Columbia | Richmond, BC
- Travelled from city to city two weeks at a time to do installations for fiber optics both corning and afl, knowledgeable in the telus fifa and non fifa community systems throughout bc, completed Installations service and repairs for internet, ip tv and telephone, Installed fiber optic drops both aereal and underground from mtp to nib for both residential and commercial customers.
02.2014 - 11.20149 Months
Surveillance/Security Technician
Inforce Security
- Travelled out of town to set up access points and (POE) switches for new and existing buildings
- Installed fished and or relocated lines to various locations as requested by the customer, Set up cctv cameras for commercial customers, built video surveillance systems from scratch, Completed security system cut-overs for both DSC and DMP for ADT Security Canada, completed all work assignments on a day to day basis.
01.2013 - 10.20139 Months
Satellite Technician Sub-Contractor
Shaw Cable | Cranbrook, BC
- Installed configured and relocated satellite systems for residential customers, performed site surveys prior to completing installations, relocated cable lines as requested by customers, completed upgrades and service calls on a daily basis.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Gave customers accurate quotes on satellite repair and installation packages .
01.2023 - 02.20252 Years 1 Month
Field Service Technician
Diligent telecommunications | Windsor, ON
- Diagnosed and resolved technical issues in field environments, ensuring optimal equipment functionality.
- Conducted routine maintenance on complex machinery, enhancing reliability and performance.
- Collaborated with cross-functional teams to strategize service improvements and customer satisfaction initiatives.
- Managed inventory levels for parts and tools, streamlining supply chain processes and reducing downtime.
11.2025 - 09.202610 Months
Field Service Technician
Westcan advanced communications solutions | Terrace, BC
- Diagnosed and repaired telecommunications equipment to ensure optimal performance.
- Conducted routine maintenance checks on systems, enhancing operational reliability.
- Collaborated with team members to troubleshoot complex technical issues efficiently.
- Implemented process improvements that reduced service response times and increased customer satisfaction.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Education
Diploma
ST. Albert Adult Education Center | Sudbury, ON | 1995
ST. Albert Adult Education Center - Sudbury, ON
1995
GED
Cambrian College Of Applied Arts & Technology | Sudbury, ON | 1993
Cambrian College Of Applied Arts & Technology - Sudbury, ON
1993
Skills
Additional Information
- Willing to relocate: Anywhere
Timeline
Field Service Technician
Westcan advanced communications solutions
11.2025 - 09.2026Read more
Field Service Technician
Diligent telecommunications
01.2023 - 02.2025Read more
Cable/Satellite Installation Technician
Shaw
11.2020 - 11.2022Read more
Supervisor/Technician
Citywest telephone
12.2019 - 11.2020Read more
Telecommunications Technician
Lorron Technologies
11.2018 - 04.2019Read more
Fiber Optic and I&R Technician
TELUS British Columbia
01.2017 - 01.2019Read more
Surveillance/Security Technician
Inforce Security
02.2014 - 11.2014Read more
Satellite Technician Sub-Contractor
Shaw Cable
01.2013 - 10.2013Read more
Cambrian College Of Applied Arts & Technology - GED,
Read more
ST. Albert Adult Education Center - Diploma,
Read more