Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Abraham Pineda

Garden Grove

Summary

Results-driven Software Quality Assurance Tester with a proven track record at Innova Electronics Corp. Skilled in manual and functional testing, I enhanced product reliability by identifying defects and improving user satisfaction. Known for excellent communication and attention to detail, I effectively collaborated with teams to streamline testing processes and resolve complex issues.

Overview

9
9
years of professional experience

Work History

Software Quality Assurance Tester

Innova Electronics Corp.
10.2018 - Current
  • Increased customer satisfaction by validating that features met user requirements throughout the development lifecycle.
  • Enhanced product reliability by identifying, reporting, and tracking software defects in a timely manner.
  • Improved software quality by developing and executing comprehensive test plans and cases.
  • Streamlined communication between developers and testers through clear documentation of test cases, expected results, and defect reports.
  • Expedited troubleshooting efforts for escalated issues via detailed root cause analysis and prompt communication with relevant stakeholders.
  • Troubleshot with end-users and development teams to reproduce, investigate and debug software.
  • Used Jira to report, track and monitor defects.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept test cases updated with current requirements.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Technical Support Representative

Innova Electronics Corp.
05.2016 - 10.2018
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed high levels of call flow and responded to technical support needs.

Education

High School Diploma -

Savanna High School
Anaheim, CA
01-2012

Skills

  • Manual testing
  • Functional testing
  • Regression testing
  • Test planning
  • Mobile app testing
  • Requirements analysis
  • Bug reporting
  • Excellent communication
  • Attention to detail
  • Bug tracking and resolution
  • Black box testing
  • Software development tools: JIRA, Figma, SOAPUI

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Software

JIRA

Esperio

SOAPUI

Microsoft Office

OBS Studio

Timeline

Software Quality Assurance Tester

Innova Electronics Corp.
10.2018 - Current

Technical Support Representative

Innova Electronics Corp.
05.2016 - 10.2018

High School Diploma -

Savanna High School

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Abraham Pineda