Abraham Mercado
Folsom
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Mechanic
Laid Back Cycles
02.2025 - Current
- Diagnosed mechanical issues using advanced diagnostic equipment for optimal performance.
- Sales for new/ demo models.
- Shop inventory
Carbon Repair Manager/ E-Bike Manager
Calfee Design
04.2020 - 02.2025
- Customer Service
- Shipping and Handling for outgoing orders/repairs
- Streamlined communication channels between departments which led to more efficient problem solving.
Automotive Lube Technician
SpeeDee Oil Change & Auto Service
02.2017 - 04.2020
- Streamlined office operations to enhance efficiency and improve overall productivity.
- Managed front register transactions, ensuring accurate cash handling and customer service.
- Operated alignment equipment to ensure precise adjustments to vehicle steering and suspension.
Automotive Service Advisor
Oil Can Henry's/ Valvoline Oil
01.2015 - 04.2017
- Inventory Manager for four shops
- Customer service representative
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06-2013
Skills
- Customer Service
- Bilingual English/Spanish
- Automotive Repair and Maintenance
- Tire services
- Diagnostics
- Inventory management
Certification
Certification in Carbon Fiber Repair. Bosch electric bicycles certified.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales and Mechanic
Laid Back Cycles
02.2025 - Current
Carbon Repair Manager/ E-Bike Manager
Calfee Design
04.2020 - 02.2025
Automotive Lube Technician
SpeeDee Oil Change & Auto Service
02.2017 - 04.2020
Automotive Service Advisor
Oil Can Henry's/ Valvoline Oil
01.2015 - 04.2017
High School Diploma -
Watsonville High School