Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
ABRAHAM MANE
Calgary,Alberta
Summary
Overview
4
years of professional experience
Work History
GardaWorld
Security Operative
12.2021 - 06.2022
Job overview
- Ensure the safety of people and property and keep the peace
- Enforce safety procedures and standards
- Escort and assist anyone as needed
- Intervene during an emergency or crisis
- Operate video surveillance equipment
Concentrix
Customer Service Advisor
06.2020 - 04.2021
Job overview
- Provided customer support
- Advised customers on fraud security
- Prevent Fraud activities on customers' accounts
Comfort Inn Hotel
Guest Representative
10.2019 - 04.2020
Job overview
- Managed guest reservations and experience at the front service desk
- Answered and appropriately directed all phone calls
- Counted and witnessed cash
Cineplex
Cineplex Crew member customer service
10.2019 - 04.2020
Job overview
- Assist customers
- Verify movie tickets
- Check theatres
- Clean theatres
Northwest Newcomer Resource Centre
Student Internship
06.2019 - 09.2019
Job overview
- Established a radio-based project highlighting international students' experiences
- Assisted with the execution of social activities for new immigrants
- Promoted resource center opportunities and events
Walmart
Customer Service Representative
01.2019 - 05.2019
Job overview
- Provided customer support and assist customers on the floor
- Executed multiple tasks including stocking and organizing shelves
- Entrusted with handling cash
University of Moncton
International Student Host
10.2018 - 05.2019
Job overview
- Managed and installed equipment for social events
- Assisted newly arrived international students with culture shock and settling into the university and community
Boston Pizza
Receptionist and Server
09.2018 - 12.2018
Job overview
- Provided quality customer service from door to door
- Greeting customers, assisting with seats, taking orders, and handling cash
- Answered phone calls to make or change reservations
Education
McKenzie College
Diploma in Graphic Design
01.2022
University Overview
McKenzie College
Certificate of Proficiency in English
01.2020
University Overview
University of Moncton
Information and Communication
01.2019
University Overview
University of Nongo Conakry
Diploma in International Law
01.2016
University Overview
Skills
- Hardworking individual
- Communication and interpersonal skills
- Customer Relations
- Problem Resolution
- Client Relations
- Active Listening
- Time Management
- Relationship Building
- Customer Service
- Computer Literacy
- Adaptability
Languages
French
Native or Bilingual
Accomplishments
Accomplishments
- Hosted A cultural event at the University of Moncton Campus Edmundson
- Co-hosted a radio Information Program on Immigration at the CFAI Radio In Edmundson
- Volunteer in the execution of social activities with the Northwest Newcomers Resource Center
- Acting roles in short films
Personal Information
Personal Information
Title: StudentTimeline
Security Operative
GardaWorld
12.2021 - 06.2022
Customer Service Advisor
Concentrix
06.2020 - 04.2021
Guest Representative
Comfort Inn Hotel
10.2019 - 04.2020
Cineplex Crew member customer service
Cineplex
10.2019 - 04.2020
Student Internship
Northwest Newcomer Resource Centre
06.2019 - 09.2019
Customer Service Representative
Walmart
01.2019 - 05.2019
International Student Host
University of Moncton
10.2018 - 05.2019
Receptionist and Server
Boston Pizza
09.2018 - 12.2018
McKenzie College
Diploma in Graphic Design
McKenzie College
Certificate of Proficiency in English
University of Moncton
Information and Communication
University of Nongo Conakry
Diploma in International Law
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