Abraham Del Muro Carrillo
West Wendover,NV
Summary
Professional with hands-on experience in food and beverage industry, prepared to enhance service quality and operational efficiency. Strong focus on teamwork and achieving results, adaptable to changing needs and reliable in all tasks. Skilled in customer service, inventory management, and maintaining cleanliness standards. Known for effective communication, problem-solving, and positive attitude.
Overview
11
11
years of professional experience
Work History
Food and Beverage Assistant Manager
Rainbow Hotel And Casino
02.2024 - Current
- Trained and mentored staff on food safety protocols and service standards.
- Know how to take inventory.
- Supervised daily food and beverage operations, ensuring high standards of quality and service.
- Ensured compliance with health and safety regulations across all food and beverage operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Food and Beverage Supervisor
Rainbow Hotel And Casino
05.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Floor Supervisor
McDonald's
10.2018 - 09.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Determined staffing needs, developing schedules to staff all shifts.
Food and Beverage Supervisor
Montego Bay Casino
12.2019 - 05.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Cashier
Montego Bay Casino
02.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Server
Montego Bay Casino
10.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Inspected dishes and utensils for cleanliness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Busser
Montego Bay Casino
04.2015 - 10.2017
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Wendover High School
Wendover, UT05.2017
Skills
- Waste reduction
- Table service
- Sanitation standards
- Customer service
- Ordering supplies
- Team leadership
- Cash handling
- Inventory management
- Scheduling staff
- Staff Supervision
- Inventory Control
- ServSafe Food Manager
- Disciplinary Write-Ups
- Food safety compliance
Timeline
Food and Beverage Assistant Manager
Rainbow Hotel And Casino
02.2024 - Current
Food and Beverage Supervisor
Rainbow Hotel And Casino
05.2022 - 02.2024
Food and Beverage Supervisor
Montego Bay Casino
12.2019 - 05.2021
Cashier
Montego Bay Casino
02.2019 - 12.2019
Floor Supervisor
McDonald's
10.2018 - 09.2022
Server
Montego Bay Casino
10.2017 - 12.2017
Restaurant Busser
Montego Bay Casino
04.2015 - 10.2017
High School Diploma -
Wendover High School