Abraham Ballesteros
Summary
Results-driven Operations Lead with expertise in quality assurance, team training, and operational efficiency. Proven track record in streamlining processes and enhancing team collaboration to achieve significant improvements in resource allocation and project timelines.
Overview
5
5
years of professional experience
Work History
Operations Lead
Collectors Universe
Santa Ana
09.2025 - Current
- Monitored quality control processes, ensuring adherence to standards and minimizing operational disruptions.
- Facilitated cross-departmental communication, enhancing collaboration and streamlining operational workflows.
- Actively collaborated in strategic planning sessions for upcoming projects, providing data-driven operational insights to optimize resource allocation and timelines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw inventory tracking and supply chain logistics, accurately forecasting material needs and placing timely orders to prevent stockouts.
- Trained new employees on operational protocols, significantly reducing onboarding time.
eBay Authenticator
Collectors Universe
Santa Ana
09.2023 - 09.2025
- Demonstrated extensive knowledge in sports trading cards and trading card games.
- Maintained high production levels with meticulous attention to detail, ensuring quality standards.
- Identified issues swiftly, adhering strictly to standard operating procedures.
- Executed routine responsibilities to support seamless operations, contributing to overall efficiency.
Crew Chief
Picture Show
Santa Ana
04.2021 - 11.2022
- Assigned staffing for concessions, box office, and ushering based on crowd size to ensure optimal service.
- Addressed rowdy patrons and resolved complaints to maintain a positive guest experience.
- Assess auditoriums to confirm ideal temperature, correct sound levels, and screen framing.
- Optimized theater cleanup efficiency by implementing a structured "theater sweep" system, reducing auditorium turnover time by 5 minutes between screenings.
Education
Associate of Science - Cyber Security
Orange Coast College
Costa Mesa, CA06-2026
Skills
- Order fulfillment and quality assurance
- Problem solving and operational efficiency
- Team training and implementation
- Staff development
- Technology proficiency
- Team collaboration
- Job assignments and product knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Operations Lead
Collectors Universe
09.2025 - Current
eBay Authenticator
Collectors Universe
09.2023 - 09.2025
Crew Chief
Picture Show
04.2021 - 11.2022
Associate of Science - Cyber Security
Orange Coast College