ABRAHAM OMAJENU ATTAI
IT Support Technician
Scarborough,ON
Summary
Highly skilled support analyst with over 10 years work experience in information technology. Had a track record of implementing and achieving organization goals and target. Have work on several projects with cross functional teams that result in cost savings for the organization.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
IT Technician Supervisor
Nigerian Breweries plc
02.2018 - 04.2024
- Performed software installation hardware troubleshooting to ensure 80% of workstations were operating optimally
- Created and updated support user guide leading to a 30% decrease in user tickets
- Work with active directory including administering email and user accounts
- Performing Vulnerability checks on workstation compliance by updating antivirus and patches for all workstations and servers
- Retrieve and manipulate data for production servers and provide IT support to enable business continuity
- Managing hardware and resolving system and application issues
- Configuration of Cisco IP phones on-call Manager
- Enhance support processes resulting in a 98% user satisfaction rate
- Conducted onboarding and offboarding
IT Analyst
Nigerian Breweries plc
10.2014 - 02.2018
- Performing daily backups using YOSEMITE Server backup
- Installing printer and other networking cables
- Work with active directory and monthly inventory for all ICT electronic.
- Computer maintenance, troubleshooting, Windows installation, Networking, installation of the server, Net support Active Directory management, and Service desk management
Education
Bachelor of Science - Computer Science, Major in Digital Systems Security
University of Wollongong
09.2009 - 08.2010
Graduate certificate - Cyber Security
Loyalist College
08.2024 - Current
Skills
- WSUS Virus and Malware Prevention
- Cisco Unified Communication Manager (Call Manager)
- Networking and Active Directory
- Computer Provisioning
- Cisco IP phone configuring and installation
- PC set-up and deployment
- Install, Troubleshooting, configure new workstation
Websites
Certification
ITIL V4 service management
Timeline
Graduate certificate - Cyber Security
Loyalist College
08.2024 - Current
IT Technician Supervisor
Nigerian Breweries plc
02.2018 - 04.2024
IT Analyst
Nigerian Breweries plc
10.2014 - 02.2018
Bachelor of Science - Computer Science, Major in Digital Systems Security
University of Wollongong
09.2009 - 08.2010
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